Before installing any software update, please refer to TEC90813 and DWN59018 on the RM Support website. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3™ in this document apply equally to RM Smart-Tools 3.

HFXCC3198 is applicable to Community Connect 3 networks with Service Release 6, Windows 2003 SP1 or Windows 2003 SP2.

Tightened DCOM permissions implemented by Windows Server 2003 Service Pack 2 mean that delegated managers who are not members of the Domain Admins group will not be able to manage remote machines via the RM Management Console. A remedy for this was included in Community Connect 3 Service Release 6 which corrected the situation for accounts that were a member of the RMMC {MT} group. However, this group is not present on all Community Connect 3 networks.

An issue was discovered with the earlier versions of the DCOM RMMC User Access update supplied with SR6 which presumed the RMMC {MT} group was present in the domain.

This software update allows the DCOM RMMC to check for the presence of RMMC {MT} and RMMC {AR} (an equivalent group) and assigns DCOM permission to whichever is present.

HFXCC3198 will update the DCOM permissions to allow local and remote launch and activation.

1. Click the HFXCC3198.exe file link to download the Software Update.
2. Choose to Save the file, browse to the temporary location you wish to save it to (eg D:\temp) and click Save.
3. When it has downloaded, follow the installation instructions below to install the Software Update.

Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1. Download HFXCC3198.exe
2. Log on to your first Community Connect 3 domain controller as a system administrator and copy the Update to a temporary location (eg D:\temp).
3. Run the Update by double-clicking the self-extracting executable file (HFXCC3198.exe). The Update will extract files automatically and run the RM Installation Assistant to begin the installation.
4. When prompted, click Continue.
5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
6. Repeat steps 2 to 5 for each additional Community Connect 3 domain controller.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3198_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3198.exe file downloaded from the RM Support Web site).
2. Follow the procedures in 'How to install the Software Update' from step 4 above.

The components of HFXCC3198 may be included in a future Community Connect 3 Service Release.

HFXCC3198 is not included in Service Release 5 or 6. It is an update to the version included in Service Release 6.