Hotfix to update the RM Proxy Settings ADM Template [HFXCC3027]
Published Date : 12 Jun 2003��
Last Updated : 13 Feb 2020��
Content Ref: DWN106705��
Operating System
Community Connect 3, RM Smart-Tools 3
Part No
(none)
Summary
Community Connect 3 hotfix to allow users to access specific web-based content when their general Internet access is disabled. This hotfix is only relevant to networks where the Internet connection is not made through a proxy server.
Description
**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**
Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.
Important
Community Connect 3 Service Release 2 (SR2) must already be fully installed on the network before installing this hotfix.
Problem Statement
On Community Connect 3 networks where the Internet connection is not made through a proxy server, disabling the Internet for a user results in that user being unable to access Learning Resources and any other web-based content. This is because specifying the addresses that should be accessed without going through the proxy server can only be done when setting up a proxy server connection. Since the mechanism for disabling the Internet sets up a 'rogue' proxy server connection, all access to web resources tries to use this connection.
Solution Statement
HFXCC3027 separates the settings to set up a proxy server connection from those that set up a bypass list. This means that users for whom general Internet access is disabled can still access specific sites without attempting to connect to them through the 'rogue' proxy server.
What will the Hotfix change?
HFXCC3027 installs a new version of the RM Proxy Settings.adm file, updating the file in the Internet & Email Group Policy Object and in the master ADM template folder.
Platforms
This hotfix should be installed if your Internet connection is notmade through a proxy server. It is not necessary for any other reason.
HFXCC3027 may be installed on Community Connect 3 networks where Service Release 2 or Service Release 3 are already fully installed. The hotfix is installed on Domain Controller servers only. It should not be installed on Member servers.
Download Instructions
Download HFXCC3027.
Follow the Installation instructions below to install the hotfix on each Community Connect 3 SR2 domain controller.
Download
Filename
File Size
Download
HFXCC3027.exe
214 kb
Installation Instructions
How to install the hotfix
Download HFXCC3027.
Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
Run the hotfix by double-clicking the self-extracting executable file (HFXCC3027.exe). The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.
When prompted, click Continue.
The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
Repeat Steps 2-5 at all your other Community Connect 3 Domain Controllers.
After installing the hotfix on all domain controllers follow the instructions below at a workstation to change the Internet & Email settings.
Logon to a Community Connect 3 workstation as systemadmin
Select Start | All Programs | System Management | Internet & Email Settings
Select OK and within this GPO select User Configuration | Administrative Templates | Research Machines | Proxy Server
A new setting 'Bypass the proxy server for certain addresses' is listed. Double click on this new setting.
Set the 'Bypass the proxy server for certain addresses' setting to Enabled and ensure that all sites that users must be able to access if their general Internet access is disabled are listed.
Select OK to save the changes, then exit from the Internet & Email Settings GPO.
How to complete a cancelled installation
If you cancel an installation before it completes then follow these instructions.
Log on to your first Community Connect 3 Domain Controller as Administrator (not SystemAdmin).
Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3027_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3027.exe file downloaded from the RM Support website).
The RM Installation Assistant will initialise; click Continue to proceed with the installation.
The installation should proceed automatically; click Finish when prompted.
Follow the procedures in 'How to install the Hotfix' from step 6 above.
Important - Interaction with RM Service Releases
HFXCC3027 will be included in Community Connect 3 Service Release 4 (SR4)
This hotfix can be installed onto Community Connect 3 networks which already have SR2 or SR3 fully installed.
This hotfix will need to be re-applied if SR3 is installed after this hotfix.
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