Hotfix to update Outlook 2000 Internet Mail configuration [HFXCC3030]
Published Date : 12 Jun 2003��
Last Updated : 13 Feb 2020��
Content Ref: DWN106866��
Operating System
Community Connect 3, RM Smart-Tools 3
Part No
(none)
Summary
Community Connect 3 hotfix to upgrade Outlook 2000 Internet Mail configuration so that the default printer setting is not removed.
Description
**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**
Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.
This hotfix is included in Service Release 4. If you have already installed SR4, you do not need to install the hotfix. If you have not yet installed SR4, review the information below to decide if you wish to install this hotfix now.
Important
At least Community Connect 3 Service Release 2 (SR2) must already be fully installed on the network before installing this hotfix. The hotfix can be applied to SR2 or SR3 networks.
Problem Statement
The RM Outlook 2000 Internet Mail package causes the default printer setting to be removed when a user logs on. As a result, users have to either set the default printer manually each time they log on, or choose a printer to print to each time they print a document.
Solution Statement
The problem is a side-effect of the mechanism used to create the necessary registry entries in the user's profile, which involves calling Windows Installer to create the entries. By doing this before the default printer is set, the problem is avoided.
What will the Hotfix change?
HFXCC3030 installs a new version of the RM Outlook 2000 Internet Mail package and automatically installs this on stations which have the original package allocated. The stations need to be restarted after the hotfix is installed to enable the new version to be allocated.
Platforms
HFXCC3030 may be installed on Community Connect 3 networks with Service Release 2 or Service Release 3.
It is only required if Outlook 2000 is being used as the e-mail client. The hotfix should be installed on all Domain Controller servers only. It does not need to be installed on Member servers.
Download Instructions
Download HFXCC3030.
Follow the Installation instructions below to install the hotfix on each Community Connect 3 SR2 domain controller.
Download
Filename
File Size
Download
HFXCC3030.exe
256 kb
Installation Instructions
How to install the hotfix
Download HFXCC3030.
Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
Run the hotfix by double-clicking the self-extracting executable file (HFXCC3030.exe). The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.
When prompted, click Continue.
The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
Repeat Steps 2-5 at all your other Community Connect 3 Domain Controllers.
If the package RM Outlook 2000 Internet Mail was already allocated to locations or workstations, then when the workstations are restarted they should begin to install the new version of the package.
Otherwise ensure that the package is allocated to the locations or workstations which require it, and then restart the workstations.
How to complete a cancelled installation
If you cancel an installation before it completes then follow these instructions.
Log on to your first Community Connect 3 Domain Controller as Administrator (not SystemAdmin).
Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3030_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3030.exe file downloaded from the RM Support website).
The RM Installation Assistant will initialise. Click Continue to proceed with the installation.
The installation should proceed automatically. Click Finish when prompted.
Follow the procedures in 'How to install the Hotfix' from step 6 above.
Important - Interaction with RM Service Releases
HFXCC3030 is included in Community Connect 3 Service Release 4 (SR4)
The hotfix can be installed on to networks which already have SR2 or SR3 fully installed.
This hotfix will not need to be re-applied after installing SR3.
If this article has not helped provide a solution then it is also possible to
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