Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

The workstation build process on multi-site networks can come to a halt with the station displaying the Microsoft logon screen and not the RM logon screen.  The problem is caused by the RM build process not necessarily updating a workstation's details in the Active Directory site containing the workstation (but a remote AD site instead).

To resolve this issue it is necessary to return to the station to restart it, for the build process to continue.  This restart needs to take place after the workstation details have replicated back from the remote AD site to the local AD site.  If users come to the station and log on to it whilst it is at the Microsoft logon screen, they will not get an expected desktop and start menu, and their applications will not be available.

HFXCC3029 updates RM Commissioning Utilities so that all workstation updating activity during the build process takes place in the local Active Directory site, rather than potentially a random site.

This hotfix should be installed on Community Connect 3 domain controllers running Service Release 2 or Service Release 3.

HFXCC3029 contains a branched version of RM Commissioning Utilities, v1.54.1.0, which itself contains a version of RM system file adutils.dll which corrects the problem described above.

1. Select the HFXCC3029.exe file to download.
2. Choose to "Save" the file, browse to the location you wish to save it to and click OK.
3. When it has downloaded follow the installation instructions below.

(NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.)

1. Log on to your first Community Connect 3 Domain Controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
2. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3029.exe).  The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.
3. When prompted, click Continue.
4. The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.
5. Repeat Steps 1-4 at all your other Community Connect 3 Domain Controllers.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3029_extracted and double-click the file RM Installation Assistant.exe.  (If this folder or its contents does not exist, re-run the HFXCC3029.exe file downloaded from the RM Support website.)
2. The RM Installation Assistant will initialise; click Continue to proceed with the installation.
3. The installation should proceed automatically; click Finish when prompted.
4. Follow the procedures in 'How to install the Hotfix' from step 4 above.

• The hotfix can be installed on to networks running Community Connect 3 with Service Release 2 or Service Release 3.
• This hotfix will need to be re-applied after installing Community Connect 3 Service Release 3.
• This hotfix is included in Service Release 4.