**Please note this only applies to Community Connect 3 and RM Smart-Tools 3 networks**

Any references to Community Connect 3 in this document apply equally to Smart-Tools 3.

HFXCC3021 is included in Service Release 4 (SR4). If you have installed SR4, you do not need to apply this hotfix. If you have not yet installed SR4, it is recommended that you do so in preference to installing HFXCC3021.

Apply HFXCC3021 to Community Connect 3 servers running Service Release 2 or Service Release 3 as detailed in the installation instructions below.

Note: HFXCC3021 does not affect Community Connect 3 workstations - IE6 SP1 is part of Windows XP Service Pack 1a which is provided by Community Connect 3 Service Release 3 (SR3).

Note: Each server will need to be restarted after running the hotfix and the administrator user should log in again to complete the installation.  Installing the hotfix will take about 15 minutes per server; ensure you also allow sufficient time to reboot each server.

HFXCC3021 contains Microsoft Internet Explorer 6 Service Pack 1 applicable to Windows 2000 Server.

More information on the issues resolved by this service pack is available from Microsoft's website http://www.microsoft.com

Note: RM Service Release 2 or  3 (SR2 or SR3) should be fully installed on your Community Connect 3 network before applying this hotfix.

HFXCC3021 should be applied to all Community Connect 3 Domain Controllers and Member Servers.  It does not apply to Community Connect 3 workstations.

1. Select the HFXCC3021.exe file to download.
2. Choose to "Save" the file, browse to the location you wish to save it to and click OK.
3. When it has downloaded follow the installation instructions below.

1. Download HFXCC3021.
2. Log on to your first Community Connect 3 Domain Controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3021.exe).  The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.
4. When prompted, click Continue.
5. The installation will proceed automatically.  Installation of IE6 SP1 will take at least ten minutes; do not close the RM Installation Assistant until it reports it has finished all operations.  When prompted that the RM Installation Assistant has finished, click Finish.
6. NOTE: After installation at a server, reboot the server and log in again as Administrator.
7. Repeat Steps 2-6 at all your other Community Connect 3 Domain Controllers.
8. NOTE: After installation at a server, reboot the server and log in again as Administrator.
9. Repeat Steps 2-6 at any other Community Connect 3 servers on the network which are running Windows 2000 Server, e.g. Member Servers, DAMMS Servers etc.
10. NOTE: After installation at a server, reboot the server and log in again as Administrator.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3021_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3021.exe file downloaded from the RM Support website).
2. The RM Installation Assistant will initialise.  Click Continue to proceed with the installation.
3. The installation should proceed automatically
4. Follow the procedures in 'How to install the Hotfix' from step 5 above.

• RM Service Release 2 or 3 (SR2 or SR3) must already be fully installed before applying HFXCC3021.
• HFXCC3021 does not have to be reapplied if RM Service Release 3 (SR3) is installed after it.
• HFXCC3021 will be included in RM Service Release 4 (SR4).