**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

After Community Connect 3 Service Release 3 is installed, the screen saver for System Administrators is no longer password protected. This is a security risk since administrators could leave themselves inadvertently logged-in. This problem is caused by Microsoft Windows XP Service Pack 1, which is included in Service Release 3. In Windows XP Service Pack 1, Microsoft changed the data type of the policy value that controls the password protection of screensavers. As a result, the value set in the System Administrator UserType GPO (Group Policy Object) is not of the correct data type and is ignored.

HFXCC3038 updates the value in the System Administrator UserType GPO with the updated data type.

It also updates the RM Windows 2000 User Policies ADM template in all RM-provided UserType GPOs on the system.

HFXCC3038 updates the System Administrator UserType GPO and the RM Windows 2000 User Policies ADM template as noted above.

You should apply this hotfix if you are running a Community Connect 3 network upgraded to Service Release 3, and are experiencing the problem described in the Problem Statement section.

HFXCC3038 should be applied to all Community Connect 3 domain controllers on your network.  It does not need to be applied to Community Connect 3 member servers or workstations.

1. Select the HFXCC3038.exe file to download.
2. Choose to "Save" the file, browse to the location you wish to save it to and click OK.
3. When it has downloaded follow the installation instructions below to install the hotfix on each Community Connect 3 domain controller.

(NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1.      Download HFXCC3038.

2.      Log on to your first Community Connect 3 domain controller as any administrator user and copy the hotfix to a temporary location (e.g. D:\temp).

3.      Run the hotfix by double-clicking the self-extracting executable file (HFXCC3038.exe).  The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.

4.      When prompted, click Continue.

5.      The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.

6.      Repeat Steps 2-5 at all your other Community Connect 3 domain controllers.

If you have more than one Community Connect 3 domain controller, screensavers may still be unprotected for System Administrators until Active Directory replication between all domain controllers has completed.

Users may also need to log off and back on again twice for this change to take effect.

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3038_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3038.exe file downloaded from the RM Support website).

2.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

3.      The installation should proceed automatically.

4.      Follow the procedures in 'How to install the Hotfix' from step 5 above.

HFXCC3038 can be installed on Community Connect 3 networks running Service Release 3.

The hotfix is included in Service Release 4.