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RM Virus Protect 4 (RMVP4) Software Update for Community Connect 3 [HFXCC3227]
Published Date : 18 Mar 2009�� Last Updated : 13 Feb 2020�� Content Ref: DWN1397444��


Operating SystemCommunity Connect 3, Community Connect 3 SR5, Community Connect 3 SR6, RM Smart-Tools 3 SR5, RM Smart-Tools 3 SR6
Part No(none)
SummaryRM Virus Protect 4 (RMVP4) Software Update for Community Connect 3 (CC3) servers.



Description

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

This update is designed to address an issue where a large number of Symantec Anti Virus events are written to the Application event log specifying files that have not been scanned. The update will define specific file extensions that will not be scanned and will create a new event log group called Symantec to separate out the Symantec events and prevent the Application log from being overwhelmed with entries.

In addition to the large number of events logged, some backup jobs have also been seen to run more slowly than expected. The creation of the extension exceptions listed below, has been seen in testing to speed up backups.

HFXCC3227 / DWN1397444 contains an RMVP4 Software Update to address this issue.

We recommend that you apply this Software Update if the above mentioned RMVP4 issue is experienced on your network.

Before installing any update, please refer to NWS423735 in the Other Useful Articles section. This article details RM's recommendations regarding update installation and support.


Known issues

At the time of writing there are no known issues related to HFXCC3227.


Who should install this RMVP4 Software Update?

You should apply this RMVP4 Software Update if the issue described above exists on your Community Connect 3 network with RMVP4.

HFXCC3227 should be applied to all Community Connect 3 servers including domain controllers and member servers.

Important: The Community Connect 3 servers will need to be restarted for the RMVP4 Software Update to be applied completely. You should therefore plan to install the RMVP4 Software Update out-of-hours to minimise disruption to your network.



Symptoms

Numerous Symantec AV log files created in the Application event logs of the server, regarding files not scanned.

Slow Backups experienced on servers generating these large log files.



Requirements

The following requirements apply to this update:

  • Should be installed on Community Connect 3 networks with Service Release 5 (SR5) or above.
  • This Security Update should be installed on to all Community Connect 3 servers with RMVP4.

What will this RMVP4 Software Update change?

HFXCC3227 automatically performs the following changes on the server:

  • Configure the Scheduled Scan options.
  • Configure the Client Scheduled Scan options.
  • Configure the Server Auto-Protect Options.
  • Configure the Client Auto-Protect Options.
  • Configure the Server-Auto Protect options, to run backup faster.
  • Configure the Symantec Antivirus logs in the Symantec event log and to remove it from the Application event log on the server.

Note: If you have made any changes to the extension exclusion list other than 000,001,002,FCD,VCD,SQL,TQL,MDF,LDF, then please make a note of the changes (if you need them). Add them again after the Software Update has been applied.



Download Instructions

  1. Click the HFXCC3227.exe file link below to download the RMVP4 Software Update.
  2. Choose to Save the file, browse to the temporary location you wish to save it to (for example D:\temp) and click Save.
  3. When it has downloaded, follow the installation instructions below to install the RMVP4 Software Update.


Download

FilenameFile SizeDownload
HFXCC3227.exe218 kb Download


Installation Instructions

Note: If you previously started to install the RMVP4 Software Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below).

  1. Download HFXCC3227.
  2. Log on to your first Community Connect 3 domain controller as a System Administrator and copy the RMVP4 Software Update to a temporary location (eg D:\temp).
  3. Run the RMVP4 Software Update by double-clicking the self-extracting executable file (HFXCC3227.exe).  The RMVP4 Software Update will extract files automatically and run the RM Installation Assistant to begin the installation.
  4. When prompted, click Continue.
  5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
  6. Repeat Steps 2-5 at all your other Community Connect 3 domain controllers.
  7. When all Community Connect 3 domain controllers have had the RMVP4 Software Update applied, log in to the first Community Connect 3 domain controller server in each site as the administrator user and verify the changes mentioned above in RMVP4 Server Scheduled Scan options, Server Auto protect option and Client Auto protect options.

Note: The Community Connect 3 servers will need to be restarted for the RMVP4 Software Update to be applied completely. You should therefore plan to install the RMVP4 Software Update out-of-hours to minimise disruption to your network.


Installing after cancelling a previous install
  1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3227_extracted and double-click the file RM Installation Assistant.exe. (If this folder or it's contents do not exist, re-run the HFXCC3227.exe file downloaded from the RM Support Web site).
  2. Follow the procedures in 'How to install the RMVP4 Software Update' from step 4 above.


Checks

If you wish to check if the update has applied the scan exclusions correctly, you may go through the following checks to review or change the configured exclusions.

 

Important: The Update will have automatically carried out these steps, the following list is for reference purposes only, you do not need to carry out these steps manually.

 

To check or configure the Server Scheduled Scans:

  1. Open the Symantec System Center.
  2. Expand Symantec System Center and then expand System Hierarchy node.
  3. Right-click server group and select Unlock the server group.
  4. Enter the logon credentials and click OK.
  5. Right-click server group, go to All Tasks, Symantec AntiVirus, Server Scheduled Scans.
  6. Click the Edit button to edit the RM Scheduled server Scan setting.
  7. Click Scan Settings (by default Custom Scan name will be selected).
  8. Click on Options and choose 'All types' button in File Types (by default Selected Extensions would be selected).
  9. Choose (tick) 'Exclude files and folders' option. Click on Exclusions button then the Extensions button and add the following extensions one at a time 000,001,002,FCD,VCD,SQL,TQL,MDF,LDF.
  10. Click OK until you are back to the Symantec System Center.
  11. Close Symantec System Center; choose NO when prompted to save console settings.

To check or configure the Client Scheduled Scans:

  1. Open the Symantec System Center.
  2. Expand Symantec System Center and then expand System Hierarchy node.
  3. Right-click server group and select Unlock the server group.
  4. Enter the logon credentials and click OK.
  5. Expand the server group. Right-click the primary AV server, go to All Tasks,Symantec AntiVirus, Scheduled Scans.
  6. Select the Client Scans tab, click the Edit button to edit the RM Scheduled Workstation Scan settings.
  7. Click on Scan Settings (by default Custom Scan name will be selected).
  8. Click on Options, choose 'All types' button in File Types (by default Selected Extensions would be selected).
  9. Choose (tick) 'Exclude files and folders' option, click on the Exclusions button then the Extensions button and add the following extensions one at a time 000,001,002,FCD,VCD,SQL,TQL,MDF,LDF.
  10. Click OK until you are back to the Symantec System Center.
  11. Close Symantec System Center and choose NO when prompted to save console settings.

To check or configure the Server Auto-Protect options:

  1. Open the Symantec System Center.
  2. Expand Symantec System Center and then expand System Hierarchy node.
  3. Right-click server group and select Unlock the server group.
  4. Enter the logon credentials and click OK.
  5. Right-click the server group, go to All Tasks, Symantec AntiVirus, Server Auto-Protect Options.
  6. Choose the All types radio button in File Types (by default Selected Extensions would be selected).
  7. Choose (tick) 'Exclude selected files and folders' option. Click on Exclusions button, then the Extensions button and add the following extensions one at a time 000,001,002,FCD,VCD,SQL,TQL,MDF,LDF.
  8. Click OK until you are back to the Symantec System Center.
  9. Close Symantec System Center and choose NO when prompted to save console settings.

To check or configure the Client Auto-Protect options:

  1. Open the Symantec System Center.
  2. Expand Symantec System Center and then expand System Hierarchy node.
  3. Right-click server group and select Unlock the server group
  4. Enter the logon credentials and click OK.
  5. Right click server group, go to All Tasks, Symantec AntiVirus, Client Auto-Protect Options.
  6. Click Yes to the Symantec AntiVirus Management Snap-in Alert.
  7. In File System tab, choose the All types radio button in File Types (by default Selected Extensions would be selected).
  8. Choose (tick) 'Exclude selected files and folders' option, click on Exclusions button, then the Extensions button and add the following extensions one at a time 000,001,002,FCD,VCD,SQL,TQL,MDF,LDF.
  9. Click OK until you are back to the Symantec System Center.
  10. Close Symantec System Center and choose NO when prompted to save console settings.

To check or configure the Server-Auto Protect options, to run backup faster:

  1. Open the Symantec System Center.
  2. Expand Symantec System Center and then expand System Hierarchy node.
  3. Right-click server group and select Unlock the server group.
  4. Enter the logon credentials and click OK.
  5. Right click the server group. go to All Tasks, Symantec AntiVirus, Server Auto-Protect options, Advanced. For 'Scan files When',  uncheck the option 'Opened for backup ( not applicable to Windows 9x or NetWare)'.
  6. Click OK until you are back to the Symantec System Center.
  7. Close Symantec System Center and choose NO when prompted to save console settings.


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Document Keywords:�RMVP4 hotfix, windows server 2003, windows server 2000, w2k3, w2k, critical, hfx3227, hotfix 227 227cc3, hfx227, 1397444


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