Any references to Community Connect 3™ in this document apply equally to RM Smart-Tools 3.

This hotfix is included in Service Release 4. If you have already installed SR4, you do not need to install the hotfix. If you have not yet installed SR4, review the information below to decide if you wish to install this hotfix now.

Upon restarting a Community Connect 3 workstation, packages are not allocated or de-allocated, even though the workstation's INI file states that one or more packages have a status of UPDATE_PENDING or INSTALL_PENDING. This problem is most likely to be seen after installing Service Release 3 on workstations which have failed to upgrade, or which have been rebuilt using the same name.

Running D:\RMNetwork\RMManage\Station Manager\HealthCheck.exe succeeds and reports no errors, but the problem remains.

HFXCC3047 updates RM Station Manager and includes a new version of HealthCheck.exe to ensure that all locations and workstations are checked when the application is run.

HFXCC3047 will update RM Station Manager to version 2.40.1.0.

You should install this hotfix if you are experiencing package allocation or de-allocation issues as described in the 'Problem Statement' above and have run HealthCheck.exe, but this has not resolved all problems.

HFXCC3047 should only be installed on to Community Connect 3 networks running Service Release 3.

1. Select the HFXCC3047.exe file to download.
2. Choose to Save the file, browse to the location you wish to save it to and click OK.
3. When it has been downloaded follow the installation instructions below to apply the hotfix to your Community Connect 3 network.

(Note: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1. Download HFXCC3047.
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (eg D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3047.exe). The hotfix will extract files automatically (to D:\RMNetwork\RMmanage\RMHotfixes\HFXCC3047_extracted) and begin to run the RM Installation Assistant to install the hotfix.
4. When prompted, click Continue. The installation will proceed automatically and may take several minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish.
5. Go to Start | Run and in the open box type cmd and click OK.
6. At the command prompt type iisreset and press Enter. When the Internet services have successfully stopped and restarted, close the command prompt window.
7. Repeat steps 2-6 at each of your other Community Connect 3 domain controllers.  HFXCC3047 does not need to be run on Community Connect 3 Member Servers or DAMMS servers.
8. At any Community Connect 3 domain controller, browse to D:\RMNetwork\RMManage\Station Manager and run HealthCheck.exe. Click OK to begin the Healthcheck, and OK again when it completes.
9. Restart your Community Connect 3 workstations for the hotfix to be installed fully.

The workstations will now install the updated RM Station Manager component. Every workstation will automatically reboot several times to complete this.

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3047_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3047.exe file downloaded from the RM Support website).
3. The RM Installation Assistant will initialise; click Continue to proceed with the installation.
4. The installation should proceed automatically; click Finish when prompted.
5. Follow the procedures in 'How to install the Hotfix' from step 5 above.

You can install HFXCC3047 on Community Connect 3 networks running Service Release 3 only.

HFXCC3047 is not included in Service Release 1, 2 or 3.

HFXCC3047 is included in Service Release 4.