**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Any reference to Community Connect 3 applies equally to RM Smart-Tools 3.

This hotfix is included in Service Release 4. If you have already installed SR4, you do not need to install the hotfix. If you have not yet installed SR4, review the information below to decide if you wish to install this hotfix now.

When a blank CD is inserted into a CD Writer, Windows does not detect that a blank, writeable medium is present. However, when the blank CD is present when the computer starts up, it is correctly detected. The problem does not affect workstations set to Personal Station Type.

This behaviour occurs when a Windows 2000 registry value that prevent CDs from automatically running is set in Microsoft� Windows� XP. In Community Connect 3, the auto-run feature was disabled using this setting on Shared Desktop, Shared Laptop and CyberCafe station types.

RM Service Release 3 must already be fully installed on your network before installing HFXCC3045.

You should apply this hotfix if you are running a Community Connect 3 network upgraded to Service Release 3 and experiencing the problem described in the Problem Statement section.

HFXCC3045 should be applied to all Community Connect 3 domain controllers on your network.  It does not need to be applied to Community Connect 3 workstations.

1. Select the HFXCC3045.exe file to download.
2. Choose to Save the file, browse to the location you wish to save it to and click OK.
3. When it has downloaded follow the installation instructions below.

Note: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below

Warning: Installing this hotfix may cause a server to reboot automatically. Please take care when running this hotfix and try to plan its installation out-of-hours when the network is not in use.

1. Download HFXCC3045.
2. Log on to your first Community Connect 3 domain controller as any administrator user and copy the hotfix to a temporary location (eg D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3045.exe).  The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.
4. When prompted, click Continue.
5. The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.
6. Repeat Steps 2-5 at all your other Community Connect 3 domain controllers.
7. After the hotfix has been installed on all Community connect 3 domain controllers, workstations must be restarted.
   If you have more than one Community Connect 3 domain controller, the fix will take effect when workstations are restarted after Active Directory replication has taken place between all domain controllers. AD replication is performed by HFXCC3045.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3045_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3045.exe file downloaded from the RM Support website).
2. The RM Installation Assistant will initialise; click Continue to proceed with the installation.
3. The installation should proceed automatically.
4. Follow the procedures in 'How to install the Hotfix' from step 5 above.

HFXCC3045 can be installed on to Community Connect 3 networks running Service Release 3.

The hotfix is included in Service Release 4.