Note: The contents of this hotfix are included in Service Release 4 (SR4). If you have already installed SR4 you do not need to install this hotfix. If you have not yet installed SR4, you should consider installing this Critical Hotfix at your earliest convenience.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Microsoft have released significant security updates to key Windows components to improve their security and performance.  HFXCC3036 contains these updates in a format easily applied to Community Connect 3 networks.

If you have not installed SR4, apply this hotfix immediately.

This hotfix should be installed on to all Community Connect 3 servers. servers and workstations will need to be restarted for the hotfix to be applied fully.

NOTE: HFXCC3036 requires Community Connect 3 Service Release 3 to have been applied to the network. The hotfix will check for the installation of Service Release 3 and will not install if it is not detected.

In addition, it requires Microsoft Internet Explorer 6 Service Pack 1 (IE6 SP1) to have been installed on every server. IE6 SP1 is available as RM hotfix HFXCC3021 from DWN112776 in the  Other Useful Articles section.

HFXCC3036 contains critical Microsoft security updates which are applicable to Windows 2000 Server and/or Windows XP Professional:

1. MS03-011: MS VM Hotfix 816093 - for Community Connect 3 servers and workstations 
2. MS03-040: Internet Explorer 6 Hotfix 828750 - for Community Connect 3 servers and workstations
3. MS03-030: DirectX Hotfix 819696 - for Community Connect 3 workstations 
4. SMB Hotfix 811492 - for Community Connect 3 workstations 
5. MS03-024: SMB Buffer Overrun Hotfix 817606 - for Community Connect 3 workstations 
6. MS03-027: Windows Shell Hotfix KB821557 - for Community Connect 3 workstations

NOTE: The installation of MS03-011 (MS VM Hotfix 816093) on to Windows 2000 servers is dependent upon the Microsoft service pack level of the server. You will therefore need to know this for each server. Instructions for doing so are given in the Installation Instructions section below.

HFXCC3036 also contains HTML Help Hotfix 811630 for Community Connect 3 servers and workstations which is not installed by default and will only be required in certain circumstances. Please read the Additional Information at the end of this document.

More information on the issues resolved by each of these hotfixes is available from Microsoft's website (http://www.microsoft.com).

HFXCC3036 supersedes HFXCC3037. If you install HFXCC3036 you do not need to install HFXCC3037.

You should apply this hotfix immediately if you are running a Community Connect 3 network.

HFXCC3036 should be applied to all Community Connect 3 servers, i.e. all domain controllers and all member servers (e.g. DAMMS servers, MIS servers).  It does not need to be applied to Community Connect 3 workstations directly.

You must have already installed Community Connect 3 Service Release 3. You also need to have installed Microsoft Internet Explorer 6 Service Pack 1 (IE6 SP1) on your servers in order to update Internet Explorer with the latest hotfix. Please see the Solution Statement section above for more information.

1. Select the HFXCC3036.exe file to download.
2. Choose to Save the file, browse to the location you wish to save it to and click OK. 
3. When it has downloaded follow the installation instructions below to install the hotfix on each Community Connect 3 server.

NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1. Download HFXCC3036.
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3036.exe). The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix. 
4. When prompted, click Continue.
5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
6. You now need to install a critical hotfix on the server, but first need to determine the Windows 2000 service pack level of the server. To do this, right-click on My Computer and select Properties. The System Properties window will display the service pack level in the System section.
   
   6a.   For Windows 2000 Service Pack 2 or 3, browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3036_extracted\Utilities\MS VM Hotfix 816093 (server)\Windows 2000 SP2 or SP3. Double-click the file Q816093_W2K_SP4_X86_EN.exe. At the Setup Wizard screen click Next. Select the I Agree radio button to accept the licence agreement, then click Next. Click Finish when prompted.
   
   6b. For Windows 2000 Service Pack 4, browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3036_extracted\Utilities\MS VM Hotfix 816093 (server)\Windows 2000 SP4. Double-click the file msjavwu.exe. At the Microsoft VM window, click Yes. Click Yes to accept the licence agreement, then click OK when prompted. Either click Yes to reboot immediately, or No to reboot at a later time.
   
   NOTE: After installation at a server, the server will need to be rebooted for the hotfixes to be applied fully.
   
7. Repeat Steps 2-6 (including 6a or 6b) at all your other Community Connect 3 domain controllers and member servers (including DAMMS and MIS servers).
   
   NOTE: After installation at a server, the server will need to be rebooted for the hotfix to be applied fully.
   
8. When all Community Connect 3 domain controllers have had the hotfix applied, restart your Community Connect 3 workstations for the hotfix to be applied fully.

Upon restart, workstations will install packages for the Microsoft security updates detailed in the  What will this Hotfix change section. Workstations will reboot several times during this installation process.

When the RM Logon box appears, wait for 2 minutes before logging on to ensure the installation process has completed.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3036_extracted and double-click the file RM Installation Assistant.exe.
   (If this folder or its contents does not exist, re-run the HFXCC3036.exe file downloaded from the RM Support website). 
2. The RM Installation Assistant will initialise; click Continue to proceed with the installation. 
3. The installation should proceed automatically; click Finish when prompted. 
4. Follow the procedures from step 5 in the How to install the Hotfix section above.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3015_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3015.exe file downloaded from the RM Support website).
2. The RM Installation Assistant will initialise; click Continue to proceed with the installation.
3. The installation should proceed automatically; click Finish when prompted.
4. Follow the procedures in 'How to install the Hotfix' from step 5 above.
   

After installing HFXCC3036 you may receive errors when browsing in Windows Help. Specifically, clicking on 'Related Topics' hyperlinks in Windows Help may generate an Internet Explorer script error instead of a list of alternative help files. If you experience this problem, you should apply HTML Help Hotfix 811630 which is bundled with HFXCC3036. This hotfix resolves a known issue with HTML Help functionality introduced as a side-effect of installing recent Microsoft cumulative security patches for Internet Explorer. Internet Explorer 6 Hotfix 828750 is one of the hotfixes that may highlight this problem.

Note: You do not need to install HTML Help Hotfix 811630 on Community Connect 3 servers if you have already installed Windows 2000 Service Pack 4. In those circumstances, only follow the instructions below to install HTML Help Hotfix 811630 on to Community Connect 3 workstations.

Follow the procedures below to install HTML Help Hotfix 811630 on your Community Connect 3 servers and workstations.

To install HTML Help Hotfix 811630 on a Community Connect 3 server:

1. Log on to the server as an Administrator user. 
2. Check if the server already has Windows 2000 Service Pack 4 installed: right-click the My Computer icon and select Properties and read the service pack level in the window displayed. If this is Service Pack 4 or higher you do not need to install this hotfix and should ignore the rest of this procedure for this server. 
3. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3036_extracted\Utilities\HTML Help Hotfix 811630 (preSP4)\v1.0.0.0, and double-click the file Q811630_W2K_SP4_X86_EN.exe. 
4. Install the hotfix by working through the wizard, accepting the licence agreement. The server will not need to be rebooted after installing this hotfix. 
5. Repeat steps 1-4 on all your other Community Connect 3 servers experiencing this problem.

To install HTML Help Hotfix 811630 on to Community Connect 3 workstations: 

1. Log on to a Community Connect 3 workstation as a SystemAdmin user and open the RM Management Console. 
2. Expand the workstations node, right-click on Main Site and choose Properties. 
3. From the Packages menu, change the Status to Available Packages and select HTML Help Hotfix 811630 (client) from the list. Click on Allocate and then OK to save the change.
4. Restart your workstations for the hotfix to be installed. The HTML Help Hotfix 811630 (client) package will be installed on to the workstations, and the workstations will automatically restart again after this.

Note: If your network has multiple Active Directory sites (i.e. you do not have a single 'Main Site' in the Management Console), you should ensure that the HTML Help Hotfix 811630 (client) package is allocated to all affected Community Connect 3 workstations.