**Please note this only applies to Community Connect 3and RM Smart-Tools 3 networks**

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

This hotfix is included in Service Release 4. If you have already installed SR4, you do not need to install this hotfix now. If you have not yet installed SR4, review the information below to decide if you wish to install the hotfix now.

You may experience the loss of the drive N: mapping at logon. This problem may occur on workstations which are only used while connected to the network, or on workstations which are used while disconnected.  

This hotfix includes a version of RM Offline that repairs the broken N: connection using data derived from a successful mapping online.  Where the N: drive is already successfully mapped, RM Offline does nothing to the connection.

Apply HFXCC3044 to your network if you are experiencing the problem described above.

HFXCC3044 can be installed on Community Connect 3 networks running Service Release 2 or Service Release 3.

You should apply this hotfix if you are running a Community Connect 3 network and experiencing the issue described above.

HFXCC3044 should be applied to all Community Connect 3 domain controllers on your network. It does not need to be applied to Community Connect 3 workstations directly but you will need to restart workstations for the hotfix to be installed.

1. Select the HFXCC3044.exe file to download.
2. Choose to "Save" the file, browse to the location you wish to save it to and click OK.
3. When it has downloaded follow the installation instructions below to install the hotfix on each Community Connect 3 domain controller.

Note: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1. Download HFXCC3044.
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (eg D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3044.exe). The hotfix will extract files automatically (to D:\RMNetwork\RMmanage\RM Hotfixes\HFXCC3044_extracted) and begin to run the RM Installation Assistant to install the hotfix.
4. When prompted, click Continue. The installation will proceed automatically and may take several minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish.
5. Repeat steps two to four (2-4) at each of your other Community Connect 3 domain controllers. HFXCC3044 does not need to be run on Community Connect 3 Member Servers or DAMMS servers.
6. Restart your Community Connect 3 workstations for the hotfix to be installed fully. The RM Offline package will install on to the workstations when they are restarted.

1. Log on to your first Community Connect 3 domain controller as an administrator (not SystemAdmin).
2. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3044_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3044.exe file downloaded from the RM Support Web site).
3. The RM Installation Assistant will initialise; click Continue to proceed with the installation.
4. The installation should proceed automatically; click Finish when prompted.
5. Follow the procedures in 'How to install the Hotfix' from step five above.

Important - Interaction with RM Service Releases

HFXCC3044 can be installed on Community Connect 3 networks running Service Release 2 or Service Release 3.

If installed on to a Service Release 2 network, then HFXCC3044 will have to be reinstalled after the upgrade to Service Release 3 is completed.
Use the instructions in the section 'Installing after cancelling a previous install' to reinstall the hotfix.

HFXCC3044 is included in Service Release 4.