Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Note: The contents of this hotfix are included in Service Release 4 (SR4). If you have already installed SR4 you do not need to install this hotfix. If you have not yet installed SR4, you should consider installing this Critical Hotfix at your earliest convenience.

If you have not yet installed SR4, apply this hotfix immediately.

This hotfix should be installed on to all Community Connect 3 servers. Servers and workstations will need to be restarted for the hotfix to be applied fully.

Note: HFXCC3052 requires Service Release 3 to have been applied to the network. The hotfix will check for the installation of Service Release 3 and will not install if it is not detected.

Please read this document in full, as there is an Additional Information section referring to a critical hotfix for Microsoft Exchange 2000 servers. If you have one or more Exchange 2000 servers, you should install this hotfix too.

HFXCC3052 contains critical Microsoft security updates which are applicable to Windows 2000 Server and/or Windows XP Professional:

1.  MS03-041: Authenticode Verification Hotfix KB823182 - for Community Connect 3 servers and workstations.
2.  MS03-042: Troubleshooter ActiveX Control Hotfix KB826232 - for Community Connect 3 servers only.
3. MS03-043: Messenger Service Hotfix KB828035 - for Community Connect 3 servers and workstations.
4. MS03-044: Windows Help and Support Center Hotfix KB825119 - for Community Connect 3 servers and workstations.
5. MS03-045: ListBox and ComboBox Control Hotfix KB824141 - for Community Connect 3 servers and workstations.
6. MS03-046: Exchange Server 2000 SP3 Hotfix KB829436 - for Microsoft Exchange 2000 servers only.

Note: MS03-046 is only applicable to Microsoft Exchange 2000 servers and will not be installed automatically by HFXCC3052. Please see the Additional Information section.

More information on the issues resolved by each of these hotfixes is available from Microsoft's website (http://www.microsoft.com).

If you have not yet installed SR4, you should apply this hotfix immediately if you are running a Community Connect 3 network.

HFXCC3052 should be applied to ALL Community Connect 3 servers, i.e. ALL domain controllers and ALL member servers (e.g. DAMMS servers, MIS servers). It does not need to be applied to Community Connect 3 workstations directly.

Note: You must have already installed Service Release 3 before installing HFXCC3052.

1. Select the HFXCC3052.exe file to download.
2. Choose to Save the file, browse to the location you wish to save it and click OK.
3. When it has downloaded, follow the installation instructions below to install the hotfix on each Community Connect 3 server.

(Note: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1. Download HFXCC3052.
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file (HFXCC3052.exe). The hotfix will extract files automatically and run the RM Installation Assistant to install the hotfix.
4. When prompted, click Continue.
5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.

   Note: After installation at a server, the server will need to be rebooted for the hotfix to be applied fully.

6. Repeat steps 2-5 at all your other Community Connect 3 domain controllers and member servers (including DAMMS and MIS servers).

   Note: After installation at a server, the server will need to be rebooted for the hotfix to be applied fully.

7. When all Community Connect 3 servers have had the hotfix applied and have been restarted, then restart all your Community Connect 3 workstations for the hotfix to be applied to them. When restarted, workstations will install the packages listed below. The workstations will perform several automated restarts to complete this process.
   • Messenger Service Hotfix KB828035 (client)
   • Authenticode Verification Hotfix KB823182 (client)
   • ListBox and ComboBox Control Hotfix KB824141 (client)
   • Windows Help and Support Center Hotfix KB825119 (client)

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3052_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3052.exe file downloaded from the RM Support website).

2.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

3.      The installation should proceed automatically; click Finish when prompted.

4.      Follow the procedures in 'How to install the Hotfix' from step 5 above.

The components of HFXCC3052 are included in Service Release 4.

The hotfix can be installed on to networks running Community Connect 3 with Service Release 3.

Critical hotfix for Microsoft Exchange 2000 Server

HFXCC3052 includes MS03-046, Exchange Server 2000 SP3 Hotfix KB829436, but does not install this hotfix automatically.

Note: If you are running one or more Exchange 2000 Servers you should apply this hotfix now.

Your Exchange 2000 Server needs to be running Exchange 2000 Server, Service Pack 3 to install this hotfix. Exchange 2000 Servers shipped by RM for Community Connect 3 already include this.

Follow this procedure to install the hotfix on your Exchange 2000 server(s). Ensure that HFXCC3052 has already been installed and the server has since been rebooted.

Note: No further reboot is required provided all applications are closed before installation (including applications opened via a terminal server session). However, the security patch will restart the IIS, SMTP, and the Exchange Server Information Store Service, so you should plan to install this hotfix at a convenient time to minimise the impact on users.

1. Log on to the Community Connect 3 Exchange 2000 server, which already has HFXCC3052 applied, as an administrator.
2. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3052_extracted\Utilities\Exchange Server 2000 SP3 Hotfix KB829436.
3. Double click on the Exchange2000-KB829436-x86-enu.exe file.
4. At the Setup Wizard screen, choose Next.
5. Accept the License Agreement, then choose Next.
6. If an 829436 Setup window appears, choose Continue to acknowledge that the hotfix will need to stop and restart services.
7. The hotfix will install automatically. When prompted, choose Finish.
8. Repeat this procedure for all your Community Connect 3 Exchange 2000 servers.