Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Program Sets are not displayed in the RM Management Console, although they are delivered correctly to workstations. When failure occurs, the Program Sets are not visible in the RM Management Console, and when Show Details is selected a message "completed undefined%" appears and Program Sets still remain blank.

This problem is caused by a stack overflow in the component RM Group Resource Manager and may be seen where the expression (number of Program Sets) * (number of domain controllers) equates to a number greater than approximately 500. For example, if you have four domain controllers and 130 Program Sets you may expect to see this problem.

Apply HFXCC3059 if you are experiencing the problem noted above. The relevant code in RM Group Resource Manager has been updated to prevent the problem described above occurring.

Warning: Installing this hotfix may cause a server to reboot automatically. Please take care when running this hotfix and try to plan its installation out-of-hours when the network is not in use.

You should apply this hotfix if you are running a Community Connect 3 network upgraded to Service Release 3 (SR3) and are experiencing one or more of the problems described in the Problem Statement section.

Ensure that Service Release 3 (SR3) is fully installed on your Community Connect 3 network before installing this hotfix.

HFXCC3059 should be applied to all Community Connect 3 domain controllers on your network.  It does not need to be applied to Community Connect 3 workstations or Member Servers.

1.      Select the HFXCC3059.exe file to download.

2.      Choose to Save the file, browse to the location you wish to save it to and click OK.

3.      When it has downloaded follow the installation instructions below to install the hotfix on each Community Connect 3 domain controller.

NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below

Warning: Installing this hotfix may cause a server to reboot automatically. Please take care when running this hotfix and try to plan its installation out-of-hours when the network is not in use. 

1.      Download HFXCC3059.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).

3.      Run the hotfix by double-clicking the self-extracting executable file (HFXCC3059.exe).  The hotfix will extract files automatically (to D:\RMNetwork\RMmanage\RM Hotfixes\HFXCC3059_extracted) and begin to run the RM Installation Assistant to install the hotfix.

4.      When prompted, click Continue. The installation will proceed automatically and may take several minutes to complete.

5.      The server may reboot. If it does, log back on as the same Administrator user when the logon screen re-appears.

6.      When prompted that the RM Installation Assistant has finished, click Finish.

7.      Repeat steps 2-4 at each of your other Community Connect 3 domain controllers.  HFXCC3059 should not be run on Community Connect 3 Member Servers or DAMMS servers.

1.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).

2.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3059_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3059.exe file downloaded from the RM Support website).

3.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

4.      Follow the procedures in 'How to install the Hotfix' from step 5 above.

HFXCC3059 can be installed on to a Community Connect 3 network running Service Release 3.

HFXCC3059 is included in Service Release 4.