**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Users who have internet access disabled cannot save files within Learning Resources. The following error occurs - "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator".

Hotfix HFXCC3061 allows users to save files within Learning Resources even if internet access is disabled.

You should apply this hotfix if you are running a Community Connect 3 network upgraded to Service Release 3 and you have users with disabled Internet access who wish to save files within Learning Resources.

HFXCC3061 should be applied to all Community Connect 3 domain controllers on your network.

Ensure that Service Release 3 (SR3) is already installed on the network before installing HFXCC3061.

1.      Select the HFXCC3061.exe file to download.

2.      Choose to Save the file, browse to the location you wish to save it to and click OK.

3.      When it has downloaded, follow the installation instructions below to install the hotfix on each Community Connect 3 domain controller.

NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below

1. Download HFXCC3061. 
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).
3. Run the hotfix by double-clicking the self-extracting executable file HFXCC3061.exe.  The hotfix will extract files automatically (to D:\RMNetwork\RMmanage\RM Hotfixes\HFXCC3061_extracted) and begin to run the RM Installation Assistant to install the hotfix.
4. When prompted, click Continue. The installation will proceed automatically and may take several minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish.
5. Repeat steps 2-4 at each of your other Community Connect 3 domain controllers.
6. The changes will take effect next time users log on.

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3061_extracted and double-click the file RM Installation Assistant.exe.
   (If this folder or its contents does not exist, re-run the HFXCC3061.exe file downloaded from the RM Support website).
3. The RM Installation Assistant will initialise. Click Continue to proceed with the installation.
4. The installation should proceed automatically. Click Finish when prompted.
5. Follow the procedures from step 5 in the 'How to install the Hotfix' section above.

HFXCC3061 can be installed on to a Community Connect 3 network running Service Release 3.

HFXCC3061 is included in Service Release 4.