**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Any reference to Community Connect 3 applies equally to RM Smart-Tools 3.

The following issues have been reported following the installation of hotfix HFXCC3060:

• Advanced Staff User Type Desktop files do not roam
• Intermittent synchronisation errors when using Microsoft Offline Files. These do not occur if using RM Synchronise.

Hotfix HFXCC3060 modified settings in the default RM UserTypes so that Cookies and Internet History files were redirected away from users' roaming profiles. Testing has shown that this can give significant performance benefits. Unfortunately, a small number of customers have reported problems as a result of incompatibilities between this optimisation and Microsoft Offline Files. 

RM Hotfixes are required to be suitable for all customers, regardless of network configuration. As a result, we will not be releasing a replacement hotfix.

HFXCC3060 Rollback updates the default RM UserTypes with the original setting that was changed by Hotfix HFXCC3060. This instructs Microsoft Windows to store Cookies and History files in the default location inside the profile. Hotfix HFXCC3060 also ran a process to migrate user Cookies and History files to their Home directories. This migration is not reversed by this rollback mechanism. As a result, users will not have access to Cookies created in earlier Internet use. The effects of this are superficial: cookies are used by web sites to store temporary information about a user's preferences. Since Cookies are deleted by many actions, no important data is stored in them.

If you have particular users whose Cookies you wish to preserve, this can be done by manually moving their files from their home directory to their profile directory on the server. The Cookies folder in the <Home directory root>\My Settings should be moved in its entirety to root of the user's profile. For example, to preserve SystemAdmin's cookies, move the Cookies folder from D:\RMUsers\System Administrators\Work\SystemAdmin\My Settings to D:\RMUsers\System Administrators\Profiles\SystemAdmin.

We recommend that all customers who have installed HFXCC3060 run this Hotfix Rollback.

1.      Select the HFXCC3060 Rollback.exe file to download.

2.      Choose to "Save" the file, browse to the location you wish to save it to and click Save.

3.      When it has downloaded follow the installation instructions below to install the hotfix on each Community Connect 3 domain controller.

(NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1.      Download HFXCC3060 Rollback.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).

3.     Important: Ensure that Active Directory Users and Computers is not open, and no Group Policy Objects are open for editing in the Microsoft Policy Editor.

4.      Run the hotfix by double-clicking the self-extracting executable file (HFXCC3060 Rollback.exe).  The hotfix will extract files automatically (to D:\RMNetwork\RMmanage\RM Hotfixes\HFXCC3060 Rollback_extracted) and begin to run the RM Installation Assistant to install the hotfix.

5.      When prompted, click Continue. The installation will proceed automatically and may take several minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish.

6.      Repeat steps 2-5 at each of your other Community Connect 3 domain controllers. 

7.      You do not need to restart servers or workstations to install this hotfix.

1.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).

2.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3060 Rollback_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3060 Rollback.exe file downloaded from the RM Support website).

3.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

4.      The installation should proceed automatically; click Finish when prompted.

5.      Follow the procedures in 'How to run the Hotfix Rollback' from step 6 above.