**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Any reference to Community Connect 3 applies equally to RM Smart-Tools 3.

Hotfix HFXCC3057 modified the RM Station Tidy and RM Keeplist components to permit the management of profiles based upon the number of profiles on the workstation rather than the space they occupied.  In doing so, this provided much faster operation because the keeplist was used as the list of those profiles to keep.  This has been identified as too severe for existing users of shared laptops.

The following issues have been reported following the installation of hotfix HFXCC3057:

• Shared Laptop station types experienced profile deletions on reboot, potentially causing loss of data
• Local account profiles were deleted on reboot.  Where stations have been Smart Cliented after a local account has been in use, the profile for that user will be deleted on reboot
• The algorithm for determining which profiles should be deleted to conserve space is not appropriate for every scenario for shared laptops.

1.      Select the HFXCC3057 Rollback.exe file to download.

2.      Choose to "Save" the file, browse to the location you wish to save it to and click Save.

3.      When it has downloaded follow the installation instructions below to install the hotfix on each Community Connect 3 server.

(NOTE: If you previously started to install the hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1.      Download HFXCC3057 Rollback.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the hotfix to a temporary location (e.g. D:\temp).

3.      Run the hotfix by double-clicking the self-extracting executable file (HFXCC3057 Rollback.exe).  The hotfix will extract files automatically (to D:\RMNetwork\RMmanage\RM Hotfixes\HFXCC3057 Rollback_extracted) and begin to run the RM Installation Assistant to install the hotfix.

4.      When prompted, click Continue. The installation will proceed automatically and may take several minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish.

5.      Repeat steps 2-4 at each of your other Community Connect 3 domain controllers. 

6.      You do not need to restart servers but workstations do need to be restarted to install the correct versions of RM Station Tidy and RM Keeplist.

1.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).

2.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3057 Rollback_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3057 Rollback.exe file downloaded from the RM Support website).

3.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

4.      The installation should proceed automatically; click Finish when prompted.

5.      Follow the procedures in 'How to run the Hotfix Rollback' from step 5 above.