Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

You should apply this Update if you have installed Service Release 4 (SR4) and have Microsoft^� Office^� XP SP2 installed on your network.

Note: To check for  Microsoft^� Office^� XP SP2, log on to a Community Connect 3 workstation as a systemadmin user and browse to Q:\Applications. If you have  Microsoft^� Office^� XP SP2 installed, a folder called 'MS Office XP SP2' will be present in the Applications folder.

You should consider applying this Update if you have installed SR4 and have Microsoft^� Office^� XP SP2 installed on your network.

HFXCC3068 should be applied to all Community Connect 3 servers which are running Service Release 4 and contain an RMPackages share. This can be found in the following location:

D:\RMNetwork\RMManage\Packages

In general, these will be domain controllers only (i.e. not member servers). You will not need to restart any servers after installing this Update.

Once you have installed the Update, future workstation rebuilds will install the security updates correctly. In order to fix the problem before rebuilding any workstations, the security packages will need to be re-allocated to affected workstations and workstations restarted as explained in the 'How to install the Update' section below.

1.      Click the HFXCC3068.exe file link to download the Update.

2.      Choose to 'Save' the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click Save.

3.      When it has downloaded, follow the installation instructions below to install the Update on each Community Connect 3 server.

(Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.)

1.      Download HFXCC3068.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (e.g. D:\temp).

3.      Run the Update by double-clicking the self-extracting executable file (HFXCC3068.exe). The Update will extract files automatically and run the RM Installation Assistant to begin the installation.

4.      When prompted, click Continue.

5.      The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.

6.      Repeat Steps 2-5 at all your other Community Connect 3 domain controllers and any other servers which have an RMPackages share.

7.      HFXCC3068 only corrects the problem for workstations that are rebuilt. If you have workstations with any of the following packages allocated but have reported as INSTALL_FAILED in the station INI files, you should re-allocate these packages and restart the workstations:

• Office XP Security Patch KB830346
• Office XP Security Patch KB830350
• XP Security Patch KB822036
• XP Security Patch KB824934
• XP Security Patch KB824938
• XP Security Patch KB826293

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3068_extracted and double-click the file RM Installation Assistant.exe (if this folder or its contents does not exist, re-run the HFXCC3068.exe file downloaded from the RM Support website).

2.      Follow the procedures in 'How to install the Update' from step 4 above.

HFXCC3068 is designed to correct a problem on networks which have been upgraded to SR4 and are runningMicrosoft^� Office^� XP SP2.

If you installed HFXCC3068 on SR3 and then upgraded to SR4 or SR5, you will need to re-apply HFXCC3068.

This Update is included in Service Release 6.