**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Before installing any software update, please refer to TEC90813 and DWN59018 in the Other Useful Articles section below. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3 Service Release 4 in this document apply equally to RM Smart-Tools 3 Service Release 4.

HFXCC3069 is included in Service Release 5 for Community Connect 3; if you have installed Service Release 5 on your network you do not need to install HFXCC3069 separately.

After a server reboot, the RM Printer Credits Manager Service may not have sufficient access rights to access the Active Directory. When this situation occurs, the service fails to start correctly and Printer Credits are unavailable until the RM Printer Credits Manager Service is manually restarted.

In addition to these symptoms, you may see evidence of the problem through Access Denied errors relating to Location Services being generated in the server's event log. Details of the event log errors which may be seen when the problem occurs are shown below, although they may not necessarily appear in this sequence.

Event	Source	Description
74	RM Location Services	Failed apply changes to server <full computer name> published service list, with error: Access is denied
3000	RM Printer Credits Manager Service	An Error has arisen in the RM Printer Credits Manager Service at Location RmAudPrnCredits.cpp, line 2532, please view next message for details
3018	RM Printer Credits Manager Service	An exception was trapped calling the RM Location Services. HResult = -2147024891

This Update delivers a new version of the RM Printer Credits Manager Service that actively checks permissions and, if it determines that it does not have sufficient access rights, will automatically restart itself until it does.

Therefore, after installing this Update on a server displaying the problem described in the Issue section, the RM Printer Credits Manager Service should start successfully automatically whenever the server is rebooted.

You should only consider applying this Update if you have already installed SR4 and have verified that you have the problem described in the Issue section.

HFXCC3069 should be installed on the first ('Forest Root') Community Connect 3 domain controller at your establishment. The network must be at Service Release 4 before installing this Update. You do not need to restart any servers or workstations after installing this Update, or apply the Update to any computers other than the first (Forest Root) domain controller.

Note: You should plan to install this Update at a time when Printer Credits are not being used on the network.

1.      Click the HFXCC3069.exe file link to download the Update.

2.      Choose to 'Save' the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click 'Save'.

3.      When it has downloaded, follow the installation instructions below to install the Update on the first (Forest Root) Community Connect 3 domain controller server.

(NOTE: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1.      Download HFXCC3069.

2.      Log on to your first ('Forest Root') Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (e.g. D:\temp).

3.      Run the hotfix by double-clicking the self-extracting executable file (HFXCC3069.exe).  The Update will extract files automatically and run the RM Installation Assistant to install the Update.

4.      When prompted, click Continue.

5.      The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3069_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3069.exe file downloaded from the RM Support website).

2.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

3.      The installation should proceed automatically; click Finish when prompted.

HFXCC3069 can be installed on networks running Community Connect 3 Service Release 4 only.

This Update is included in Service Release 5.