Before installing any software update, please refer to TEC90813 and DWN59018 in the Other Useful Articles section below. These articles detail RM's recommendations regarding Software Update installation and support.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

This update applies to networks running Community Connect 3 Service Release 4. HFXCC3072 is included in Service Release 5 for Community Connect 3; if you have installed Service Release 5 on your network you do not need to install HFXCC3072 separately.

If more than 128 MSI packages are allocated to a Community Connect 3 workstation, the following error may be generated when the workstation is restarted and will be displayed during the boot sequence (where <hexcode>  is an alphanumeric value):

The instruction at "<hexcode>" reference memory at "<hexcode>". The memory could not be read. Click OK to terminate the program. Click CANCEL to debug the program.

The title of the message box is LISTPKG.EXE - APPLICATION ERROR

Note: This will only occur if the number of MSI packages allocated is greater than 128. You may have more than 128 Community Connect 3 packages allocated to a workstation but not see this problem because some of the packages are not MSIs - for example, Microsoft security update packages are generally delivered as executables (EXEs) and will not count towards the total number of MSI packages allocated.

You should only apply this update if you have installed Community Connect 3 Service Release 4 (SR4) and have encountered the problem described above.

If you do not wish to install the update at this time, you can work-around the issue by de-allocating some MSI packages to reduce the total number allocated below 128.

You should only apply this update if you have installed Community Connect 3 Service Release 4 (SR4) and have encountered the problem described above.

HFXCC3072 should be applied to all your Community Connect 3 domain controllers. You do not need to restart any servers but will need to restart workstations to update them with the new version of RM AutoExNt.

1.      Click the HFXCC3072.exe file link to download the update.

2.      Choose to Save the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click Save.

3.      When it has downloaded, follow the installation instructions below to install the update.

(NOTE: If you previously started to install the update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1.      Download HFXCC3072.

2.      Log on to your first ('Forest Root') Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the update to a temporary location (e.g. D:\temp).

3.      Run the update by double-clicking the self-extracting executable file (HFXCC3072.exe).  The update will extract files automatically and run the RM Installation Assistant to install the Update.

4.      When prompted, click Continue.

5.      The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.

6.      Repeat steps 2-5 at all your other Community Connect 3 domain controllers.

7.      Once the update has been installed on all your domain controllers, log on to a workstation as the SystemAdmin user and launch the RM Management Console.

8.   Expand Workstations, right-click on Main Site and choose Update Package List. Click Yes to confirm this action. Note: If you have a multi-site network, ensure you have run the Software Update on all domain controllers at all sites and then only choose to Update Package List once. 

9.      Restart workstations at your convenience to install the updated RM AutoExNt workstation component.

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3072_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3072.exe file downloaded from the RM Support website).

2.      The RM Installation Assistant will initialise; click Continue to proceed with the installation.

3.      The installation should proceed automatically; click Finish when prompted.

4.      Follow the procedures in 'How to install the update' from step 5 above.

HFXCC3072 can be installed on networks running Community Connect 3 Service Release 4 only.

This update is included in Service Release 5.