RM uses Danware Netop software to remotely diagnose issues on Community Connect 3 networks. Some features of this tool no longer function after installing 'Critical Hotfix for Microsoft Security Updates - October 2004 (HFXCC3090)', on a Community Connect 3 server running Microsoft� Windows� 2000. It is no longer possible to send keyboard-handling commands (such as CTRL-ALT-DEL) to a remote computer, for example, logging in to the server remotely.

You may also experience this problem if you use one of the following versions of Danware NetOp to access Windows 2000 servers or be affected by this issue via your support provider's inability to remotely access your servers:

�         NetOp Remote Control from version 6.50 up to and including version 7.65 build (2004278).

�         NetOp School from version 1.50 up to and including version 3.01 build (2004246).

Both HFXCC3090 and HFXCC3090B contain the Microsoft hotfix which introduces the problem described above. Unless stated otherwise, references below to HFXCC3090 apply equally to HFXCC3090B.

Before installing any software update, please refer to TEC90813 and DWN59018 in the Other Useful Articles section below. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

HFXCC3092 is included in Service Release 5 for Community Connect 3; if you have installed Service Release 5 on your network you do not need to install HFXCC3092 separately.

Apply this Update if you have Community Connect 3 servers running Microsoft Windows 2000 Server.

Note: It is recommended that servers are rebooted after applying HFXCC3092, so plan to install the Update at a convenient time.

The Update can be installed on any version of Community Connect 3 and can be applied before or after HFXCC3090 has been applied.

This Update should be applied to all Community Connect 3 networks where HFXCC3090 has been (or is about to be) installed.

1.      Click the HFXCC3092.exe file link to download the Update.

2.      Choose to Save the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click Save.

3.      When it has downloaded, follow the installation instructions below to install the Update.

(Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below)

1.      Download HFXCC3092.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (e.g. D:\temp).

3.      Run the Update by double-clicking the self-extracting executable file (HFXCC3092.exe).  The Update will extract files automatically and run the RM Installation Assistant to begin the installation.

4.      When prompted, click Continue.

5.      The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.

Note: You should reboot the server once the Update has been successfully installed.

6.      Repeat steps 2-5 at all other Community Connect 3 servers running Microsoft Windows 2000, including member servers such as DAMMS or MIS servers

Note: You should reboot the server once the Update has been successfully installed.

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3092_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3092.exe file downloaded from the RM Support Web site).

2.      Follow the procedures in 'How to install the Update' from step 4 above.

The Update can be installed on to networks running Community Connect 3 with Service Release 4 or below.

HFXCC3092 is included in Service Release 5.

HFXCC3092 can be applied before or after HFXCC3090, and will not need to be re-applied after installing HFXCC3090.

Microsoft security update MS04-032: http://www.microsoft.com/technet/security/Bulletin/MS04-032.mspx

Danware NetOp hotfix N840987: http://www.netop.com/tech/support/keyboard/winnt/N840987.htm