**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Before installing any software update, please refer to TEC90813 and DWN59018 in the Other Useful Articles section below. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

HFXCC3097 is included in Service Release 5 for Community Connect 3; if you have installed Service Release 5 on your network you do not need to install HFXCC3097 separately.

When starting Microsoft� Outlook 2000, users find that %username% is being displayed in the user name, the email address appears as %username%@yourdomain.co.uk  and they are not automatically authenticated as expected.

This behaviour occurs even though the Internet and Email GPO settings contain the correct Outlook 2000 configuration information.

As a result, when users try and access emails these cannot be retrieved.

Please refer to TEC327903 in the 'Other Useful Articles' section below for more information.

Apply this Update if you use Microsoft Outlook 2000 and are experiencing the problem noted above.

Note: The Update can be installed on to Community Connect 3 networks running Service Release 3 or 4.

This Update should be installed on the first (Forest Root) Community Connect 3 domain controller in each site. Servers and workstations will not need to be restarted after applying this Update, but users will need to log off workstations and back on to pick up the change.

You should apply this Update if you are running Service Release 3 or above and are experiencing the Outlook 2000 problem described above.

HFXCC3097 should be applied to the first (Forest Root) Community Connect 3 domain controller in each site only. It does not need to be applied to any other servers or workstations and no servers or workstations will need to be restarted.

1.      Click the HFXCC3097.exe file link to download the Update.

2.      Choose to Save the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click Save.

3.      When it has downloaded, follow the installation instructions below to install the Update.

Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1.      Download HFXCC3097.

2.      Log on to your first (Forest Root) Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (e.g. D:\temp).

3.      Run the Update by double-clicking the self-extracting executable file (HFXCC3097.exe).  The Update will extract files automatically and run the RM Installation Assistant to begin the installation.

4.      When prompted, click Continue.

5.      The installation will proceed automatically and may take a few minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish.

6.   Allow time for the change to replicate around all servers. Users will then need to log off workstations and log back on to pick up the change.

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3097_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3097.exe file downloaded from the RM Support website.)

2.      Follow the procedures in 'How to install the Update' from step 4 above.

The Update can be installed on to networks running Community Connect 3 with Service Release 3 or 4.

HFXCC3097 is included in Service Release 5.

Note: If you apply HFXCC3097 to a network running CC3 SR3 and then apply CC3 SR4, RM Type Manager or CC3 XPSP2 you will need to re-apply the Update by following the instructions in the 'Installing after cancelling a previous install' section above.