**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Before installing any software update, please refer to TEC90813 and DWN59018 in the Other Useful Articles section below. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

HFXCC3101 is included in Service Release 5 for Community Connect 3; if you have installed Service Release 5 on your network you do not need to install HFXCC3101 separately.

The default mail icon on a user's Start menu does not correctly reflect the 'Specify default programs for Mail and News' setting in the All Stations GPO. Users cannot therefore use the icon on the Start Menu to open the correct mail client.

For example:
The network administrator has changed the default setting in the All Stations GPO from Outlook Express to Microsoft Outlook but, when a user logs on, the mail icon in the Start Menu still shows as Outlook Express.

• Community Connect 3 networks running Service Release 3 or 4.
• Install on the first (Forest Root) Community Connect 3 domain controller in each site.
• Do not apply to any other servers or workstations.

Note: Servers and workstations will not need to be restarted after applying this Update, but users will need to log off workstations and back on to pick up the change.

1. Click the HFXCC3101.exe file link to download the Update.
2. Choose to Save the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click Save.
3. When it has downloaded, follow the installation instructions below to install the Update.

Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1. Download HFXCC3101.
2. Log on to your first (Forest Root) Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (e.g. D:\temp).
3. Run the Update by double-clicking the self-extracting executable file (HFXCC3101.exe). The Update will extract files automatically and run the RM Installation Assistant to begin the installation.
4. When prompted, click Continue.
5. The installation will proceed automatically and may take a few minutes to complete. When prompted that the RM Installation Assistant has finished, click Finish. Allow time for the change to replicate around all servers.
6. To complete the fix, ensure affected users have logged off the network and then reset their profiles in the RM Management Console.
7. Users can then log back on to pick up the change.

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3101_extracted and double-click the file RM Installation Assistant.exe (if this folder or its contents does not exist, re-run the HFXCC3101.exe file downloaded from the RM Support website).
2. Follow the procedures in 'How to install the Update' from step 4 above.

• The Update can be installed on to networks running Community Connect 3 with Service Release 3 or 4.
• HFXCC3101 is included in Service Release 5.
• It will need to be reinstalled if the CC3 XPSP2 Update is applied to a Community Connect 3 network after HFXCC3101.