**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Before installing any software update, please refer TEC90813 and DWN59018 in the Other Useful Articles section below. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

HFXCC3093 is included in Service Release 5 for Community Connect 3; if you have installed Service Release 5 on your network you do not need to install HFXCC3093 separately.

 HFXCC3093 applies to networks running Community Connect 3  with RM Synchronise installed.

When synchronising downloaded web pages along with any links (e.g. graphics) that were downloaded at the same time, RM Synchronise may display a "File Synchronise failed..." message. The next time Synchronise runs the message "Synchronise failed last time due to a file operation error. It is recommended that you select repair" is displayed. If 'Repair' is selected, the web page and associated files are then synchronised correctly.

In addition, if there are multiple copies of a file to be synchronised, RM Synchronise will attempt to synchronise all versions but will hang and the operation will not succeed.

RM Synchronise must be installed before applying HFXCC3093.

Important: During the installation of HFXCC3093, the Update Package List procedure must be done manually. Please ensure that you fully complete all steps in the 'How to install the Upgrade' section of this article.

This Upgrade should be installed on all your Community Connect 3 domain controllers. Servers will not need to be restarted after applying this Upgrade but you will need to restart workstations to update them with the new version of RM Synchronise.

1. Click the HFXCC3093.exe file link to download the Upgrade.
2.  Choose to Save the file, browse to the temporary location you wish to save it to (e.g. D:\temp) and click Save.
3.  When it has been downloaded, follow the installation instructions below to install the Upgrade.

Note: If you previously started to install the Upgrade but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1.      Download HFXCC3093.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Upgrade to a temporary location (e.g. D:\temp).

3.      Run the Upgrade by double-clicking the self-extracting executable file (HFXCC3093.exe).  The Upgrade will extract files automatically and run the RM Installation Assistant to install the Upgrade.

4.      When prompted, click Continue.

5.      The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.

6.      Repeat steps 2-5 at all your other Community Connect 3 domain controllers.

7.      When all Community Connect 3 domain controllers have had the Upgrade applied, log in to a Community Connect 3 workstation as the SystemAdmin user and open the RM Management Console.

8.      In the RM Management Console, expand Workstations, right-click on Main Site and choose to Update Package List. Click Yes to confirm this action. Note: If you have a multi-site network, run this Upgrade on every server at all sites and then update the package list once only.

9.     Restart your Community Connect 3 workstations at your convenience for the new version of RM Synchronise to be installed.

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3093_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3093.exe file downloaded from the RM Support website.)

2.      Follow the procedures in 'How to install the Upgrade' from step 4 above.

The Upgrade can be installed on to networks running Community Connect 3 with RM Synchronise.

HFXCC3093 is included in Service Release 5.

HFXCC3093 solves this issue by installing a new version of RM Synchronise which handles linked files in a different way from previous versions.