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Update to RM Desktop Agent to prevent Program Set shortcuts being delivered to nested folders [HFXCC3121]
Published Date : 21 Jul 2005�� Last Updated : 13 Feb 2020�� Content Ref: DWN425755��


Operating SystemCommunity Connect 3 SR4, RM Smart-Tools 3 SR4
Part No(none)
SummaryCommunity Connect 3 update to fix an issue where RM Desktop Agent creates nested folders on the Start menu.



Description

**Please note this applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Note: Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Before installing any software update, please refer to TEC90813 and DWN59018 on the RM Support website (see 'Other Useful Articles' below.) These articles detail RM's recommendations regarding software update installation and support.

This update applies to networks running Service Release 4 and above and supersedes HFXCC3084 and HFXCC3113.


Who should install this Update?

You should apply this update if you have experienced nested Program Set shortcut folders on users' Start menus as described below. This update also includes all of the changes made in HFXCC3084 and HFXCC3113.



Symptoms

RM Desktop Agent helps to build the user's Start menu when they log on. In some circumstances, shortcuts from Program Sets can be created within nested folders. For example, a folder called Curriculum Resources appears on the user's Start, All Programs menu but itself contains a folder called Curriculum Resources. Genuine shortcuts within the Program Set called Curriculum Resources are then unavailable to the end user using RM Explorer (versions 1 and 2), but can still be accessed from the Start menu by browsing through the nested folders.


Requirements

You should install this update if you are experiencing the issue described above.

If you are using RM Explorer 2, you should also install the updated version of this product to fully correct the issue. The new upgrade for RM Explorer 2 is available by following the link to DWN202744 in the Other Useful Articles section below.

  • This update should be installed on all Community Connect 3 domain controllers (beginning with the Forest Root).
  • Servers will not need to be restarted after applying this update.
  • The new version of RM Desktop Agent will then be installed on workstations when they next reboot.


Download Instructions

  1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
  2. Click the HFXCC3121.exe file link below to download the update.
  3. Choose to Save the file, browse to the temporary location you wish to save it to (e.g. 'Desktop' or D:\Temp) and click Save.
  4. When the file has downloaded, follow the installation instructions below to install the update.


Download

FilenameFile SizeDownload
HFXCC3121.exe0.66 Mb Download


Installation Instructions

How to install the Update

Note: If you previously started to install the update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below:

  1. Download HFXCC3121.
  2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the update to a temporary location (e.g. D:\temp).
  3. Run the update by double-clicking the self-extracting executable file (HFXCC3121.exe). The update will extract files automatically and run the RM Installation Assistant to install the update.
  4. When prompted, click Continue.
  5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
  6. Repeat steps 2 to 5 for each additional Community Connect 3 domain controller.
  7. Restart workstations at your convenience for the new version of RM Desktop Agent to be installed.

Installing after cancelling a previous install
  1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3121_extracted and double-click the file RM Installation Assistant.exe (if this folder or its contents does not exist, re-run the HFXCC3121.exe file downloaded from the RM Support website).
  2. The RM Installation Assistant will initialise; click Continue to proceed with the installation.
  3. The installation should proceed automatically; click Finish when prompted.
  4. Follow the procedures in 'How to install the Update' from step 5 above.

Important - Interaction with RM Service Releases
  • The components of HFXCC3121 are included in RM Service Release 6 for Community Connect 3.
  • The update can be installed onto networks running Community Connect 3 with Service Release 4 or above.


Download File Contents

HFXCC3121 will install a new version of RM Desktop Agent on all workstations. The new version of RM Desktop Agent will be 2.29.0.0.


More Information

If you are using RM Explorer 2, you should also install the updated version of this product to fully correct the issue. The new upgrade for RM Explorer 2 is available by following the link to DWN202744 in the Other Useful Articles section below.



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Document Keywords:�update, hfx, hfx hfx121, 121, hfxcc3121, hotfix 121, software update, desktop agent, nested program, program set, folders, nested, nested program set, shortcut, hfxcc3113, hfxcc3084, cc3121, 425755


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