Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks

 Note: Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Before installing any software update, please refer to TEC90813 and DWN59018 on the RM Support Web site (see Other Useful Articles below). These articles detail RM's recommendations regarding software update installation and support.

HFXCC3136 fully supersedes HFXCC3122 and HFXCC3132.

Note: HFXCC3136 is now superseded by Service Release 6

• This update should be installed on all Community Connect 3 domain controllers (beginning with the Forest Root).
• Servers will not need to be restarted after applying this update.
• New versions of RM Logon Provider and RM IDChecker will then be installed on workstations when they next reboot.

1. Log on to your Forest Root domain controller as Administrator (not as a system administrator).
2. Click the floppy disk icon below to download the file.
3. Choose to Save the file, browse to the temporary location you wish to save it to (eg Desktop or D:\Temp) and click Save.
4. When the file has downloaded, follow the installation instructions below to install the update.

How to install the update

Note: If you previously started to install the update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below:

1. Download HFXCC3136 (as described above).
2. At the Forest Root domain controller, log on as an Administrator (not as a system administrator). Copy the update to a temporary location (eg D:\temp).
3. Run the update by double-clicking the self-extracting executable file (HFXCC3136.exe). The update will extract files automatically and run the RM Installation Assistant to begin the installation.
4. When prompted, click Continue.
5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
6. Repeat steps 2 to 5 for each additional Community Connect 3 domain controller.
7. When next restarted whilst connected to the network, workstations will update their versions of the RM Logon Provider and RM IDChecker. During this process they will restart again automatically; we therefore recommend that you wait two minutes once the Community Connect 3 logon screen is presented before logging on to an updated workstation.

Installing after cancelling a previous install

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3136_extracted and double-click the file RM Installation Assistant.exe (if this folder or its contents does not exist, re-run the HFXCC3136.exe file downloaded from the RM Support Web site).
2. Follow the procedures in 'How to install the Update' from step 4 above.

• The components of HFXCC3136 are included in RM Service Release 6 for Community Connect 3.
• The update can be installed onto networks running Community Connect 3 with Service Release 4 or above.

Two issues have been identified which contribute to the issue described above. Firstly, in a connected mode of use, if the user is in the RM KeepList, all is fine. If they are a system administrator but not in the KeepList, logon is rejected. This situation is resolved with the update to RM IDChecker. Secondly, in a disconnected mode of use, on a privileged user workstation, local logons are not allowed. No user is allowed to log on apart from the designated privileged user (even system administrators). This situation is resolved with the update to RM Logon Provider.

Note: Previous versions of RM IDChecker operated in two ways; Connected used a Microsoft API call, Disconnected used a token. The new version uses the token approach for both modes of use.

In addition, the change to RM IDChecker allows a privileged user to log on by typing their username in upper or lower case (previous versions would require the username to be entered in the case in which it was created).

• HFXCC3136 will update RM Logon Provider to version 1.63.0.0.
• HFXCC3136 will also update RM IDChecker to version 1.6.0.0.