Note: Any references to Community Connect� 3 in this document apply equally to RM Smart-Tools 3.

Before installing any Software Update, please refer to TEC90813 and DWN59018 on the RM Support website (see 'Other Useful Articles' below). These articles detail RM's recommendations regarding Software Update installation and support.

RM workstations shipped before May 2005 that have not been rebuilt from a Community Connect 3 server may have CScript enabled as their default script host. Most users e.g. Students and Teaching Staff cannot access CScript.exe so any scripts the station needs to run (such as logoff scripts) will fail.

The RM Synchronise logoff script is one such script that will fail to run when the user logs off, causing synchronisation to fail.

HFXCC3143 corrects the problem described above by setting the default script host to WScript, which can be accessed by all users. As a result, all necessary scripts are able to run.

This issue can also be permanently resolved by rebuilding each affected station from a Community Connect 3 server.

You should apply this update if you are affected by any of the problems noted above. The update can be applied to any Community Connect 3 network with Service Release 4 or above.

• This Update should be installed on all Community Connect 3 domain controllers (beginning with the Forest Root).
• No servers will need to be restarted as part of the installation process.
• A new workstation package named WSHFix is copied to the packages share on the server. This package needs to be allocated to all workstations.
• All workstations will need to be restarted after applying this Update.

It is therefore recommended that the Software Update is installed during a period of planned network downtime.

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Click the HFXCC3143.exe file link below to download the file.
3. Choose to Save the file, browse to the temporary location you wish to save it to (e.g. 'Desktop' or D:\Temp) and click Save.
4. When the file has downloaded, follow the installation instructions below to install the update.

How to install the Upgrade

NOTE: If you previously started to install the update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.

1. Download HFXCC3143.
2. Log on to your first (forest root) Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the update to a temporary location (e.g. D:\temp).
3. Run the update by double-clicking the self-extracting executable file (HFXCC3143.exe).  The update will extract files automatically and run the RM Installation Assistant to begin the installation.
4. When prompted, click Continue.
5. The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.
6. Repeat steps 2 to 5 for each additional Community Connect 3 domain controller server.
7. Launch the RM Management Console and update the Package List.
8. Tick the box labelled 'Show RM system packages'.
9. Allocate the 'WSHFix' package to Main Site.
10. Restart all Community Connect 3 workstations to complete the Update installation across the network.

Installing after cancelling a previous install

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3143_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3143.exe file downloaded from the RM Support website).
2. Follow the procedures in 'How to install the Update' from step 4 above.

• The components of HFXCC3143 are included in RM Service Release 6 for Community Connect 3.
• This update can be installed on networks running Community Connect 3 with Service Release 4 or above.
• HFXCC3143 is not included in Service Release 4 or 5.

HFXCC3143 will update the default script host to WScript.exe.