**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks**

Before installing any software update please refer to TEC90813 and DWN59018 on the RM Support Web site. These articles detail RM's recommendations regarding software update installation and support.

Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

HFXCC3147 is applicable to Community Connect 3 networks with the Microsoft� Windows� XP Service Pack 2 Update Pack installed.

This Hotfix is provided only for customers experiencing the problem described below who require a solution that updates the core RM group policy objects.

The recommended solution to this problem is to use RM Type Manager as described in TEC563859, which is available via the Other Useful Articles section below.

Using Microsoft� Outlook Express� to send email from Community Connect 3 workstations running Microsoft� Windows� XP SP2, names are not correctly resolved to their corresponding email addresses. For example, after typing the first few unique letters of a contact's name into the To: field of a Microsoft� Outlook Express� message, the contact appears to be identified (the full name is found), but when trying to send the message the user receives an error stating that the name could not be found. The user must then select the name from the Display Names dialogue.

This issue only affects resolution of contacts' names in the Microsoft� Outlook Express� address book on Microsoft� Windows� XP SP2. Typing the first few unique characters of a contact's email address (as opposed to their name) into the To: field of a message does allow the email to be sent successfully. Furthermore, the problem does not affect Community Connect 3 workstations running Microsoft� Windows� XP SP1.

• This Hotfix should be installed on the Forest Root (first) Community Connect 3 Domain Controller in each site.
• Servers and workstations will not need to be restarted after applying this Hotfix.
• Users will need to log off and back on again to pick up the change made by this Hotfix.
• HFXCC3147 will update RM group policy objects for all RM user types to edit the Registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\CurrentVersion\Identities such that it includes a DWORD subkey called 'Locked Down' with a value of 0.

On some networks it has been observed that implementing this change to group policy prevents users from running Microsoft� Outlook Express� at all.

If you choose to install HFXCC3147 and find that Microsoft� Outlook Express� no longer runs, you should undo the change by following the 'rollback' steps in the Installation Instructions below.

If this fix has not worked on your network, there is no other solution at the time of writing (Microsoft� has stated that they will not be providing a fix for Microsoft� Outlook Express� on Microsoft� Windows� XP). If you are in this situation then users can still send emails by choosing the recipient's name from the Display Names dialogue box, or by typing in the first few letters of the recipient's email address (as opposed to nickname or name) - name resolution works correctly if the email address is used in to To: field.

HFXCC3147 is only available upon request from RM Support Services.

The recommended solution to this problem is to use RM Type Manager and the procedure described in TEC563859 instead of applying HFXCC3147.

How to install the Hotfix

(Note: If you previously started to install the Hotfix but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below) 

1.      Obtain HFXCC3147 from your Support provider.

2.      Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Hotfix to a temporary location (e.g. D:\temp).

3.      Run the Hotfix by double-clicking the self-extracting executable file (HFXCC3147.exe).  The Hotfix will extract files automatically and run the RM Installation Assistant to begin the installation.

4.      When prompted, click Continue.

5.      The installation will proceed automatically.  When prompted that the RM Installation Assistant has finished, click Finish.

6.      Users will need to log off and back on again to pick up the change.

Installing after cancelling a previous install

1.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3147_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3147.exe file you obtained at point 1 above).

2.      Follow the procedures in 'How to install the Hotfix' from step 4 above.

Rolling back the installation

On some networks it has been observed that implementing this change to group policy prevents users from running Microsoft� Outlook Express� at all. If you install HFXCC3147 and encounter this problem, you should undo the change by following the steps below.

1.      Log on to your first (forest root) Community Connect 3 domain controller as Administrator (not SystemAdmin).

2.      Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3147_extracted\Utilities\HFXCC3147\v1.0.0.1\uninstall\Version 1.0.0.0\Deliverables.

3.      Double-click (run) the file GPO Updater.vbs.

4.      This script will set the RM group policy objects for all RM user types back to the settings before HFXCC3147 was applied. Users will need to log off and back on again to pick up the change.

Note: The script will run silently and take one to two minutes to complete its operations.

• The components of HFXCC3147 are included in RM Service Release 6 for Community Connect 3.
• This Hotfix can be installed on to networks running Community Connect 3 with the Microsoft� Windows� XP Service Pack 2 Update Pack installed.
• HFXCC3147 is not included in Service Release 4 or 5.
• If Service Release 5 is installed after HFXCC3147, the Hotfix will need to be re-applied.