Note: Any references to Community Connect 3™ in this document apply equally to RM Smart-Tools 3.

Before installing any software update, please refer to TEC90813 and DWN59018 on the RM Support Web site. These articles detail RM's recommendations regarding Software Update installation and support.

HFXCC3156 can be installed on to Community Connect 3 networks with Local Support Tools. The Update fully supersedes HFXCC3104.

Community Connect 3 networks with Local Support Tools.

Note: This Update fully supersedes HFXCC3104.

This Update addresses three issues relating to the RM LST Station Agent (RM LST SAG):

1. In certain circumstance LST can leave the C:\ drive mounted to the RM LST SAG\Temp folder. This is indicated by the C:\ RM LST SAG\Temp folder appearing with a drive icon rather than a folder icon.  This prevents users logging on to the station and requires a rebuild to fix. This symptoms of this issue are:

• Long station boot-up and logon times.
• Within the RM Management Console, the Remote Task options to Rebuild Workstation and Restore Workstation are disabled for affected workstations.
• Locally cached profiles may inherit the security settings from C:\Documents and Settings with the result that users with locally cached profiles are unable to log on.

2. On some workstations it was noticed that after booting up, the workstation may not perform an LST shutdown or restart command. The workstation would either remain at the logon screen with the LST warning message displayed, or hang with a plain blue background. This seemed to be more prominent on older, non RM hardware.
   
3. Some screensavers prevent LST from restarting or shutting down workstations when they are at the logon screen.

The drive mounting symptom (1) is caused by a workstation shutting down unexpectedly when LST is investigating the partitions on the workstation, leaving the partition mounted to RM LST SAG\Temp. This is resolved by checking and de-mounting the Temp folder when SAG starts up.

The LST shutdown or restart symptom (2) is caused by RM LST SAG timing out when waiting for the RM Logon Provider window in order to shutdown/restart the station. The timeout values are now increased and are configurable in the registry.

The screensaver symptom (3) is a result of certain types of screensaver not being detected by the RM LST SAG component. The component will now terminate the process of any screensaver running at the logon screen.

It is recommended that you apply this Update if you are using Local Support Tools. The Update can be applied to any Community Connect 3™ network with Local Support Tools.

HFXCC3156 should be installed on all Community Connect 3 domain controllers. Servers will not need to be restarted after applying this Update. 

It is recommended that you apply this Update if you are using Local Support Tools.

HFXCC3156 should be applied to all Community Connect 3 domain controllers beginning with the Forest Root. No servers will need to be restarted.

Workstations with Symptom 1 (C:\ drive mounted to the RM LST SAG\Temp folder) will need to be rebuilt. Workstations with symptoms 2 and 3 will need to be rebooted so that RM Application Agent can automatically update the workstation.

The installation of HFXCC3156 will install the new version of RM LST SAG and perform an UpdatePackageList on the server. You should be aware that the first reboot of all workstations after installing the update will upgrade the workstations.

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Click the HFXCC3156.exe file link below to download the Critical Update.
3. Choose to Save the file, browse to the temporary location you wish to save it to (eg Desktop or D:\Temp) and click Save.
4. When the file has downloaded, follow the installation instructions below to install the Critical Update.

How to install the Update

Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below:

1. Download HFXCC3156.
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (eg D:\temp).
3. Run the Update by double-clicking the self-extracting executable file (HFXCC3156.exe).
   The Update will extract files automatically and run the RM Installation Assistant to begin the installation.
4. When prompted, click Continue.
5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
6. Repeat steps 2 to 5 for each additional Community Connect 3 domain controller.
7. Rebuild any stations if the drive mounting issues are seen (symptom 1), or reboot the stations, for the new version of the RM LST SAG component module to be installed, if symptoms 2 and 3 are observed.

Installing after cancelling a previous install

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3156_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3156.exe file downloaded from the RM Support website).
2. Follow the procedures in 'How to install the Update' from step 4 above.

The components of HFXCC3156 may be included in a future Community Connect 3 Service Release. HFXCC3156 is not included in Service Release 4 or Service Release 5; it will not need to be re-applied if installed before Service Release 5.

This Update can be installed on to networks running Community Connect 3 with Local Support Tools.

HFXCC3156 will provide the following versions of Local Support Tools' components:

* RM LST SAG - version 1.27.0.0

It is possible for some workstations on the network to be affected by the issue detailed in symptom one, but not be exhibiting any visible symptoms. If this is the case, these workstations may start to exhibit symptoms even after the installation of HFXCC3156. These affected workstations will also need to be rebuilt.

The installation of HFXCC3156 will prevent any further workstations being affected.