**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks.**

Note: Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Before installing any software update, please refer to TEC90813 and DWN59018 on the RM Support Web site. These articles detail RM's recommendations regarding Software Update installation and support.

It is recommended that you apply this Update if you have installed RM Station Tidy Enhancements.

HFXCC3155 should be installed on all Community Connect 3 domain controller servers beginning with the Forest Root. Servers will not need to be restarted after applying this software update, but workstations will need to be restarted to upgrade RM Station Tidy and RM Keep List.

A number of issues had been identified with the original release of RM Station Tidy Enhancements which are listed below:

1. The original release of RM Station Tidy Enhancements was not compatible with Microsoft� .NET Framework 2.0. The update to RM Station Tidy Enhancements, provided in HFXCC3155, now requires Microsoft� .NET Framework 2.0.
   
2. RM Station Tidy used HTTP remoting which may have been blocked by some firewalls.
   
3. The triggers that cause RM Station Tidy to delete eligible profiles may occur too infrequently or never at all for some sites, the triggers being workstation lock, screen saver start and the workstation being idle for more than ten minutes between 12:30 and 13:30 each day.
   
4. Multiple instances of RM Station Tidy may run at once which could duplicate entries in the RM Station Tidy log files and potential conflicts.
   
5. The RM Station Tidy service sometimes failed to shut down during uninstallation.

1. RM Station Tidy uses the COM Callable Wrapper (CCW) that is installed with the Microsoft� Framework. As there can only be one version of the CCW on a workstation - the latest version - RM Station Tidy used the version which is not compatible with .NET 2.0 Remoting. This has been resolved by rebuilding RM Station Tidy in .NET 2.0. Please note that this requires the Microsoft� .NET 2.0 Framework be installed on to workstations - it is not installed using this Update.
   
2. RM Station Tidy now uses an IPC channel to communicate on the workstation, as IPC does not use any network layers. This avoids possible issues with firewalls.
   
3. RM Station Tidy will now delete eligible profiles if the workstation is locked, the screen saver starts, or the workstation is powered up at 7:30am and not in use. Please refer to TEC903674 for more details on how Station Tidy works.
   
4. Only one instance of RM Station Tidy is now permitted, if it is already running new instances will not load.
   
5. The uninstaller will wait for the RM Station Tidy service to shut down before continuing.

HFXCC3155 is applicable to Community Connect 3 networks that have installed RM Station Tidy Enhancements.

Note: The version of RM Station Tidy included in HFXCC3155 requires Microsoft� .NET Framework Version 2.0

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Click the HFXCC3155.exe file link below to download the Update.
3. Choose to Save the file, browse to the temporary location you wish to save it to (eg 'Desktop' or D:\Temp) and click Save.
4. When the file has downloaded, follow the installation instructions below to install the Update.

How to install the Update

Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below:

Note: Please ensure Microsoft� .NET Framework Version 2.0 is installed on the network before installing this Software Update.

1. Download HFXCC3155.
2. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin) and copy the Update to a temporary location (eg D:\temp).
3. Run the Update by double-clicking the self-extracting executable file (HFXCC3155.exe).
   The Update will extract files automatically and run the RM Installation Assistant to begin the installation.
4. When prompted, click Continue.
5. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
6. Repeat steps 2 to 5 for each additional Community Connect 3 domain controller.
7. Restart all Community Connect 3 workstations to complete the installation across the network.

Installing after cancelling a previous install

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3155_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3155.exe file downloaded from the RM Support Web site).
2. Follow the procedures in 'How to install the Update' from step 4 above.

The components of HFXCC3155 may be included in a future Community Connect 3 Service Release.

HFXCC3155 will update RM Station Tidy and RM Keep List.