Update to Community Connect 3 policies to restrict a 90 degree screen orientation issue [HFXCC3175]
Published Date : 06 Mar 2007��
Last Updated : 13 Feb 2020��
Content Ref: DWN816167��
Operating System
Community Connect 3 SR4, Community Connect 3 SR5, RM Smart-Tools 3 SR4, RM Smart-Tools 3 SR5
Part No
(none)
Summary
An issue was discovered with new revisions of the Intel� graphics chipset drivers whereby a standard user could rotate the screen.
Description
Note: Any references to Community Connect 3™ in this document apply equally to RM Smart-Tools 3.
Before installing any Software Update, please refer to TEC90813 and DWN59018 on the RM Support Web site. These articles detail RM's recommendations regarding Software Update installation and support.
Platforms
This Software Update should be installed on the Forest Root domain controller, on networks running Community Connect 3.
Symptoms
Standard users on a Community Connect 3 network are able to rotate the screen orientation using Microsoft� Windows� hotkeys. This functionality is normally disabled by group policy.
Cause
A new revision of the Intel graphics chipset drivers allows standard users to rotate the screen through Intel created hotkeys, or change the resolution through the system tray applet.
Requirements
Note: When the Software Update has been installed, a server replication will need to occur for the Software Update to be applied to all the servers on the network and the workstations will be required to be restarted.
Download Instructions
Log on to the Forest Root domain controller as an administrator (not SystemAdmin).
Click the HFXCC3175.exe file link below to download this Update.
Choose to Save the file, browse to the temporary location you wish to save it to (eg Desktop or D:\Temp) and click Save.
When the file has downloaded, follow the Installation Instructions below to install the Update.
Installation Instructions
How to install the Update
Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below.
Log on to your first Community Connect 3 domain controller as an administrator (not SystemAdmin) and copy the Update to a temporary location (eg D:\temp).
Run the Update by double-clicking the self-extracting executable file (HFXCC3175.exe). The Update will extract files automatically and run the RM Installation Assistant to begin the installation.
When prompted, click Continue.
The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish. Note: This Update should be installed on to the Forest Root. The server will not need to be restarted.
Configuring the network settings using the RM Type Manager component
Launch the Management Console.
Open the Configuration Settings.
Click the Global Workstations Settings folder.
In the right-hand pane, choose the System category from the drop-down box.
Tick the boxes marked 'Remove Intel graphics mode selector' and 'Setting to Disable Intel Graphics Card Hotkeys'.
Note: It is possible that these boxes are already ticked (since this Software Update updates existing settings to cover a broader range of hardware). If that it the case, you should force the RMMC to see that they have been updated by changing the tick to a cross (to disable the setting), click OK to set the change, then open up and enable the settings again.
Workstations must be re-started for these settings to take effect.
Installing after cancelling a previous install
Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3175_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3175.exe file downloaded from the RM Support Web site.)
Follow the procedures in 'How to install the Update' from step 3 above.
More Information
Note: If RM Type Manager is installed following the installation of this Software Update, please reinstall the Update to ensure the settings are delivered to RM Type Manager.