**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks.**

Note: Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Before installing any Software Update, please refer to TEC90813 and DWN59018 on the RM Support Web site. These articles detail RM's recommendations regarding Software Update installation and support.

It is recommended that you apply this update if you are using the primary desktop on Community Connect 3, ie using the RM Explorer 2 as the student desktop by using the RM Explorer UserType.

HFXCC3182 should be installed on the Community Connect 3 Forest Root server. The server will not need to be restarted after applying this Software Update. The policy update will automatically replicate to other servers.

On some networks we have noticed the previously released Software Update HFXCC3133 was needed to be re-applied prior to HFXCC3182 to fully resolve the issue. Therefore, we recommend the re-installation of HFXCC3133 (please refer to DWN468459 in Other Useful Articles) prior to the installation of HFXCC3182.

Program sets are delivered inconsistently to the Start Menu when RM Explorer 2 is running at startup. Logging off and on seems to increase the number of shortcuts until all of them are delivered. Desktop Agent is updating the Start Menu at the same time as RM Explorer 2 is trying to read it. Because the folder is a special Microsoft� Windows� folder, a shell folder, access is blocked and so some shortcuts cannot be delivered. The clash between the two components is caused because RM Explorer 2 is launched by a GPO and it is not possible to predict exactly when a policy is applied.

Note: Both HFXCC3133 and HFXCC3182 must be applied on the Forest Root Domain Controller only. If these updates are ran on replica servers they will appear to complete successfully but will, in fact, make no changes to the Group Policy Objects. To verify the success of both updates please check the GPOUpdater.txt file located at:

D:\RMNetwork\RMManage\Logfiles 

RM Explorer 2 was launched by a user type GPO. The fix launches RM Explorer 2 using the Gatekeeper mechanism which is also used to launch Desktop Agent. By ensuring that Desktop Agent completes before RM Explorer 2 is launched, we avoid the clash over the Start Menu. The RM Explorer UserType policy is modified so that RM Explorer 2 is no longer launched from it directly. The Gatekeeper mechanism is modified to include RM Explorer 2 with appropriate settings to ensure it launches at the right time.

HFXCC3182 is applicable to Community Connect 3 networks.

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Click the HFXCC3182.exe file link below to download the update.
3. Choose to Save the file, browse to the temporary location you wish to save it to (eg 'Desktop' or D:\Temp) and click Save.
4. When the file has downloaded, follow the installation instructions below to install the Update.

How to install the update

Note: If you previously started to install the update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below:

Note: HFXCC3182 should only be installed on the Community Connect 3 Forest Root server with HFXCC3133 previously installed.

1. Log on to your first Community Connect 3 domain controller as Administrator (not SystemAdmin).
2. Run the update by double-clicking the self-extracting executable file (HFXCC3182.exe).
   The update will extract files automatically and run the RM Installation Assistant to begin the installation.
3. When prompted, click Continue.
4. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
5. Please restart all workstations.

Installing after cancelling a previous install

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3182_extracted and double-click the file RM Installation Assistant.exe. (If this folder or its contents does not exist, re-run the HFXCC3182.exe file downloaded from the RM Support Web site).
2. Follow the procedures in 'How to install the Update' from step 3 above.

The components of HFXCC3182 are included in RM Service Release 6 for Community Connect 3.

The update changes the RM Explorer User Type GPO so that Gatekeeper launches RM Explorer 2 after Desktop Agent completes.

Note: If there is a copy of the Type Manager, RM Explorer Usertype on the network. There may be a requirement to re-clone this usertype for the Software Update to take effect.