**Please note this only applies to Community Connect 3™ and RM Smart-Tools 3 networks.**

Note: Any references to Community Connect 3 in this document apply equally to RM Smart-Tools 3.

Before installing any software update, please refer to TEC90813 and DWN59018 on the RM Support Web site (see 'Other Useful Articles' below). These articles detail RM's recommendations regarding software update installation and support.

HFXCC3190 is applicable to Community Connect 3 networks with Windows� Internet Explorer� 7 (IE7) and RM EasyLink™ and have observed the issues described in the Symptoms section below. 

An issue has been found when Community Connect 3 workstations use Internet Explorer7 (IE7) and RM EasyLink. When the RM EasyLink Home Directory link is chosen, instead of displaying the expected, RM EasyLink Home Directory page, a different page is displayed showing the My Computer folder for the local computer. Affected machines will be running IE7 and will not have Microsoft Office 2003 installed.

If you have IE7 on your Community Connect 3 or RM Smart-Tools 3 network this will also affect users taking notebooks or tablet PCs home and using RM EasyLink to access the school network.

1. Log on to your first Community Connect 3 domain controller as a system administrator.
2. Click the HFXCC3190.exe file link below to download the Update.
3. Choose to Save the file, browse to the temporary location you wish to save it to (eg Desktop or D:\Temp) and click Save.
4. When the file has downloaded, follow the installation instructions below to install the Update.

How to install the Update

Note: If you previously started to install the Update but cancelled the operation, follow the installation instructions in the 'Installing after cancelling a previous install' section below: 

1. Log on to the Community Connect 3 server as a system administrator and copy the Update to a temporary location (eg D:\temp).
2. Run the Update by double-clicking the self-extracting executable file (HFXCC3190.exe).
   The Update will extract files automatically and run the RM Installation Assistant to begin the installation.
3. When prompted, click Continue.
4. The installation will proceed automatically. When prompted that the RM Installation Assistant has finished, click Finish.
5. Repeat steps 2-4 at all your other Community Connect 3 domain controllers.
6. HFXCC3190 provides a new workstation package but does not automatically allocate it. You should allocate the new systems package 'Microsoft Web Folders Update KB892211', to any Workstations matching the description in the Platforms section, earlier in the document. 

Note:  This Update cannot be uninstalled.  Attempting to remove it by deallocating the package via the RMMC will result in the station ini file reporting "uninstall_failed".  The uninstall will, however, fail silently. 

Installing after cancelling a previous install

1. Browse to D:\RMNetwork\RMManage\RM Hotfixes\HFXCC3190_extracted and double-click the file RM Installation Assistant.exe (if this folder or its contents does not exist, re-run the HFXCC3190.exe file downloaded from the RM Support Web site).
2. Follow the procedures in 'How to install the Update' from step 3 above.

The components of HFXCC3190 will be included in a future Community Connect 3 Service Release.

HFXCC3190 is not included in Service Release 5 or 6.

HFXCC3190 will install Microsoft Web Folders Update KB892211 onto the XP workstations.